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Organizational Citizenship Behavior Factor Structure among Employees in Hotel Industry

Author

Listed:
  • Shaiful Annuar Khalid
  • Hassan Ali
  • Mohammad Ismail
  • Norshimah Abdul Rahman
  • Kamsol Mohamed Kassim
  • Rozihana Shekh Zain

Abstract

Most of the literature on organizational citizenship behavior (OCB) was developed in the West, mainly North America. Not much is known about the meaningfulness and categories of OCB in other cultural environment such as Malaysia. This study investigates the dimensionality of OCB using a sample of hotel employees. Factors analysis of OCB items as rated by superiors revealed 5 dimensions, labeled as helping behavior, sportsmanship, conscientiousness, patience and civic virtue. Factor analysis of OCB items based on self- ratings (non manager employees) resulted in six dimensions, named as altruism, courtesy, conscientiousness, sportsmanship, effort expended and civic virtue. These results show that the forms of OCB seem to hold relatively well in another international context, although there are some differences.

Suggested Citation

  • Shaiful Annuar Khalid & Hassan Ali & Mohammad Ismail & Norshimah Abdul Rahman & Kamsol Mohamed Kassim & Rozihana Shekh Zain, 2009. "Organizational Citizenship Behavior Factor Structure among Employees in Hotel Industry," International Journal of Psychological Studies, Canadian Center of Science and Education, vol. 1(1), pages 1-16, June.
    • Handle: RePEc:ibn:ijpsjl:v:1:y:2009:i:1:p:16
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    References listed on IDEAS

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    1. Jackie Coyle‐Shapiro & Ian Kessler, 2000. "Consequences Of The Psychological Contract For The Employment Relationship: A Large Scale Survey," Journal of Management Studies, Wiley Blackwell, vol. 37(7), pages 903-930, November.
    2. Anita Liu & Richard Fellows, 2008. "Behaviour of quantity surveyors as organizational citizens," Construction Management and Economics, Taylor & Francis Journals, vol. 26(12), pages 1271-1282.
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    Cited by:

    1. Saloome Showkat & S. Mufeed Ahmad & Stavros Sindakis, 2024. "Talent Management and Organizational Citizenship Behavior in a Developing Market: an Analysis of the Indian Telecommunications Sector," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(3), pages 14339-14359, September.

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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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