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Service regime: An empirical analysis of innovation patterns in service firms

Author

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  • Chang, Yuan-Chieh
  • Linton, Jonathan D.
  • Chen, Min-Nan

Abstract

The concept of service regime is developed to extend and test Miozzo and Soete's service taxonomy. Derived from the synthesis approach of service innovation, the service regime considers sources of innovation, innovation trajectories, and appropriability. Hypotheses on firm patterns of innovation are tested on a dataset of 5711 Taiwanese service firms. We find that service firms have patterns of innovation that are best described as loosely coupled systems with diversified sources of innovation, multiple innovation trajectories, and jointly appropriable mechanisms. The use of Service Regime provides a framework that offers deeper insights into non-technological innovation trajectories and informal appropriation mechanisms for different types of service firms. In doing so, useful insights are offered to managers of service firms and a more complete theoretical model of the nature of innovation in different types of service firms is offered.

Suggested Citation

  • Chang, Yuan-Chieh & Linton, Jonathan D. & Chen, Min-Nan, 2012. "Service regime: An empirical analysis of innovation patterns in service firms," Technological Forecasting and Social Change, Elsevier, vol. 79(9), pages 1569-1582.
    • Handle: RePEc:eee:tefoso:v:79:y:2012:i:9:p:1569-1582
    DOI: 10.1016/j.techfore.2012.05.017
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    Citations

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    Cited by:

    1. Costa, Cátia Miriam & Mendonça, Sandro, 2019. "Knowledge-intensive consumer services. Understanding KICS in the innovative global health-care sector," Research Policy, Elsevier, vol. 48(4), pages 968-982.
    2. Chang, Yuan-Chieh & Chen, Min-Nan, 2016. "Service regime and innovation clusters: An empirical study from service firms in Taiwan," Research Policy, Elsevier, vol. 45(9), pages 1845-1857.
    3. Mohsin Shafi & Liu Junrong & Yongzhong Yang & Deng Jian & Imran UR Rahman & Mahdi Moudi, 2021. "Factors Influencing the Consumer Acceptance of Innovation in Handicraft Products," SAGE Open, , vol. 11(4), pages 21582440211, December.
    4. Dimitrios Kafetzopoulos & Evangelos Psomas, 2016. "ORGANISATIONAL LEARNING, NON-TECHNICAL INNOVATION AND CUSTOMER SATISFACTION OF SMEs," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(03), pages 1-28, April.
    5. Yongzhong Yang & Mohsin Shafi, 2020. "How does customer and supplier cooperation in micro-enterprises affect innovation? Evidence from Pakistani handicraft micro-enterprises," Asian Business & Management, Palgrave Macmillan, vol. 19(5), pages 530-559, November.
    6. Quang-Huy Ngo, 2023. "The Impact of Entrepreneurial Orientation on SMEs’ Performance in a Transitional Economy: The Mediating Role of Differentiation Advantages and Innovation Capability," SAGE Open, , vol. 13(4), pages 21582440231, October.
    7. VGR Chandran & Tariq Ahmed & Fedwa Jebli & Alexander Josiassen & Eva Lang, 2024. "Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach," Tourism Economics, , vol. 30(3), pages 728-748, May.
    8. Homayounfard, Amir & Zaefarian, Ghasem, 2022. "Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships," Journal of Business Research, Elsevier, vol. 139(C), pages 1284-1302.
    9. Chen, Min-Nan & Wu, Chia-Hung, 2020. "Complementary-in use appropriability in innovative service firms: An empirical study in Taiwan," Research Policy, Elsevier, vol. 49(7).
    10. Yongzhong Yang & Mohsin Shafi, 0. "How does customer and supplier cooperation in micro-enterprises affect innovation? Evidence from Pakistani handicraft micro-enterprises," Asian Business & Management, Palgrave Macmillan, vol. 0, pages 1-30.
    11. Zhao, S.L. & Cacciolatti, L. & Lee, S.H. & Song, W., 2015. "Regional collaborations and indigenous innovation capabilities in China: A multivariate method for the analysis of regional innovation systems," Technological Forecasting and Social Change, Elsevier, vol. 94(C), pages 202-220.
    12. Zhang, Jingjing & Groen, Aard, 2021. "Informal and formal open activities: Innovation protection methods as antecedents and innovation outputs as consequences," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    13. Amit Sareen & Sharadindu Pandey, 2022. "Organizational Innovation in Knowledge Intensive Business Services: The role of Networks, Culture and Resources for Innovation," FIIB Business Review, , vol. 11(1), pages 107-118, March.
    14. Machado Léo, Ricardo & Tello‐Gamarra, Jorge, 2016. "Inovac¸ão em servic¸os: estado da arte e perspectivas futuras [Innovation in services: state of the art and future perspectives]," MPRA Paper 82195, University Library of Munich, Germany, revised 29 Mar 2017.
    15. Snyder, Hannah & Witell, Lars & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Identifying categories of service innovation: A review and synthesis of the literature," Journal of Business Research, Elsevier, vol. 69(7), pages 2401-2408.
    16. Youngjung Geum & Moon-Soo Kim & Sungjoo Lee, 2017. "Service Technology: Definition and Characteristics Based on a Patent Database," Service Science, INFORMS, vol. 9(2), pages 147-166, June.
    17. Korayim, Diana & Chotia, Varun & Jain, Girish & Hassan, Sharfa & Paolone, Francesco, 2024. "How big data analytics can create competitive advantage in high-stake decision forecasting? The mediating role of organizational innovation," Technological Forecasting and Social Change, Elsevier, vol. 199(C).

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