Innovation modes in the Swiss service sector: a cluster analysis based on firm-level data
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- Spyros Arvanitis & Heinz Hollenstein, 1996. "Industrial Innovation in Switzerland: A Model-based Analysis with Survey Data," Palgrave Macmillan Books, in: Alfred Kleinknecht (ed.), Determinants of Innovation, chapter 2, pages 13-62, Palgrave Macmillan.
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"Services and the search for relevant innovation indicators: a review of national and international surveys,"
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