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Critical considerations on defining and measuring performance in public organizations

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  • Cioclea, Alexandra Ema

Abstract

Performance evaluation plays a central role in improving public service quality and increasing efficiency and accountability in the public sector. New Public Management recommends performance evaluation as a tool for rationalizing public budgeting, promoting better reporting systems and developing internal diagnosis systems. This paper aims to analyze the characteristics of performance evaluation and to highlight its influences in public organizations. The study is based on review and analysis of academic research, government documents and personal perspectives. The paper argues that managerial practices and tools for defining and evaluating performance can be used for cultivating the “achievement culture” in public sector organizations.

Suggested Citation

  • Cioclea, Alexandra Ema, 2011. "Critical considerations on defining and measuring performance in public organizations," MPRA Paper 33642, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:33642
    as

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    File URL: https://mpra.ub.uni-muenchen.de/33642/1/MPRA_paper_33642.pdf
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    References listed on IDEAS

    as
    1. Cavalluzzo, Ken S. & Ittner, Christopher D., 2004. "Implementing performance measurement innovations: evidence from government," Accounting, Organizations and Society, Elsevier, vol. 29(3-4), pages 243-267.
    2. Donald F. Kettl, 1997. "The global revolution in public management: Driving themes, missing links," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 16(3), pages 446-462.
    3. Pollitt, Christopher & Bouckaert, Geert, 2004. "Public Management Reform: A Comparative Analysis," OUP Catalogue, Oxford University Press, edition 2, number 9780199268498.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Public management; performance; evaluation; indicators;
    All these keywords.

    JEL classification:

    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government

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