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Exploring the Nexus of Organizational Justice, Turnover Intentions, and Resilience Levels: An Analysis of Employees in Family and Non-Family Firms within the Hotel Industry

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  • Pimentel, Duarte
  • Almeida, Pedro
  • Cunha, Mariana Morais

Abstract

Given the competitive and dynamic nature of the hospitality sector, understanding factors affecting employee retention is vital for success. This paper explores family business dynamics, by addressing the employees’ justice perceptions, turnover intentions, and resilience levels in the hotel industry. Our findings from 205 Portuguese employees challenge the belief that employees working in family firms have higher organizational justice perceptions. However, employees in family firms exhibit lower turnover intentions and higher resilience than those in non-family companies. Additionally, in family firms, organizational justice perceptions negatively correlate with turnover intentions, with employees’ resilience mediating this relationship.

Suggested Citation

  • Pimentel, Duarte & Almeida, Pedro & Cunha, Mariana Morais, 2024. "Exploring the Nexus of Organizational Justice, Turnover Intentions, and Resilience Levels: An Analysis of Employees in Family and Non-Family Firms within the Hotel Industry," OSF Preprints gfc9e, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:gfc9e
    DOI: 10.31219/osf.io/gfc9e
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    References listed on IDEAS

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    5. Chun-Chang Lee & Sheng-Hsiung Huang & Chen- Yi Zhao, 2012. "A Study on Factors Affecting Turnover Intention of Hotel Empolyees," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 2(7), pages 866-875, November.
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