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A Study on Factors Affecting Turnover Intention of Hotel Empolyees

Author

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  • Chun-Chang Lee
  • Sheng-Hsiung Huang
  • Chen- Yi Zhao

Abstract

This study used linear structural modeling to explore the factors affecting the turnover intention of hotel employees in Taiwan. A total of 400 questionnaires were distributed to hotel employees. Among these, 350 were valid samples, a valid return rate of 87.50%. The empirical results showed that (1) more harmonious coworker relationships between hotel employees and a higher level of satisfaction regarding their work environment have a significantly positive effect on job satisfaction; (2) a higher level of organizational commitment among hotel employees has a significantly negative effect on turnover intention; (3) the direct effect of employee job satisfaction and salary level on turnover intention has not reached a significant level. Nevertheless, the two factors have indirect negative effects on turnover intention.

Suggested Citation

  • Chun-Chang Lee & Sheng-Hsiung Huang & Chen- Yi Zhao, 2012. "A Study on Factors Affecting Turnover Intention of Hotel Empolyees," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 2(7), pages 866-875.
    • Handle: RePEc:asi:aeafrj:v:2:y:2012:i:7:p:866-875:id:937
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    Cited by:

    1. Jung Woo Han & Seng Kiat Kok & Robert McClelland, 2023. "The impact of green training on employee turnover intention and customer satisfaction: An integrated perspective," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(6), pages 3006-3019, November.
    2. Pimentel, Duarte & Almeida, Pedro & Cunha, Mariana Morais, 2024. "Exploring the Nexus of Organizational Justice, Turnover Intentions, and Resilience Levels: An Analysis of Employees in Family and Non-Family Firms within the Hotel Industry," OSF Preprints gfc9e, Center for Open Science.
    3. Mohamed Ahmed Ali & Ghadah Alarifi & Enas Fares Yehia, 2022. "Towards Sustainable Careers for Saudi Employees in Tourism and Hospitality Sector: The Impact of Career Competencies on Turnover Intention," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 11, May.

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