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Performance of Industrial Service SMEs: A Conceptual Framework and Diagnostic System

Author

Listed:
  • Josée St-Pierre

    (INRPME - Institut de recherche sur les PME - UQTR - Université du Québec à Trois-Rivières, UQTR - Université du Québec à Trois-Rivières)

  • Louis Raymond

    (UQTR - Université du Québec à Trois-Rivières)

  • Saïd Zouiten
  • William Menvielle

Abstract

The services sector plays a dominant role in the economy of most industrialized countries. In Canada for instance, this sector employs approximately 75% of the labour force, thus more than the manufacturing sector, and comprises both services to individuals/consumers and to organizations/enterprises. In this regard, industrial service SMEs (small and medium-sized enterprises) are the object of particular attention from governments, given that they have become indispensable to the manufacturing and innovation " networks " of countries such as Canada. In the new global, knowledge-based economy, manufacturing enterprises, including SMEs, can rarely maintain or increase their competitiveness alone, hence the strategic necessity to collaborate with industrial service SMEs, most often within a network organization context. In this perspective, what " services " are most strategic and what are the key determinants of the performance of industrial service SMEs? In this paper, we develop a conceptual framework as a foundation to a research program designed to answer such questions, highlighting these organizations' needs and challenges with regard to their business practices. This framework's usefulness is illustrated by presenting an expert diagnostic system meant to evaluate and link the practices and performance of industrial service SMEs, and whose design is based on the conceptual framework.

Suggested Citation

  • Josée St-Pierre & Louis Raymond & Saïd Zouiten & William Menvielle, 2008. "Performance of Industrial Service SMEs: A Conceptual Framework and Diagnostic System," Post-Print hal-01703260, HAL.
  • Handle: RePEc:hal:journl:hal-01703260
    Note: View the original document on HAL open archive server: https://hal.science/hal-01703260
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    References listed on IDEAS

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    1. Dirk Pilat & Anita Wölfl, 2005. "Measuring the Interaction Between Manufacturing and Services," OECD Science, Technology and Industry Working Papers 2005/5, OECD Publishing.
    2. Mohnen, Pierre & Rosa, Julio, 2001. "Les obstacles à l’innovation dans les industries de services au Canada," L'Actualité Economique, Société Canadienne de Science Economique, vol. 77(2), pages 231-254, juin.
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    4. C. Storey & D. Kelly, 2001. "Measuring the Performance of New Service Development Activities," The Service Industries Journal, Taylor & Francis Journals, vol. 21(2), pages 71-90, April.
    5. Louis Raymond & Josee St-Pierre, 2005. "The strategic development of manufacturing SMEs: patterns, antecedents, and performance outcomes," International Journal of Entrepreneurship and Small Business, Inderscience Enterprises Ltd, vol. 2(4), pages 377-391.
    6. Dirk Czarnitzki & Alfred Spielkamp, 2003. "Business services in Germany: bridges for innovation," The Service Industries Journal, Taylor & Francis Journals, vol. 23(2), pages 1-30, March.
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    1. Louis Raymond & Josée St-Pierre & Sylvestre Uwizeyemungu & Thang Dinh, 2014. "Internationalization capabilities of SMEs: A comparative study of the manufacturing and industrial service sectors," Journal of International Entrepreneurship, Springer, vol. 12(3), pages 230-253, September.

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