IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-01381154.html
   My bibliography  Save this paper

Service interactions and subjective well-being in later life

Author

Listed:
  • Cécile Plaud

    (ICI - Laboratoire Information, Coordination, Incitations - UEB - Université européenne de Bretagne - European University of Brittany - UBO - Université de Brest - Télécom Bretagne - IMT - Institut Mines-Télécom [Paris] - IBSHS - Institut Brestois des Sciences de l'Homme et de la Société - UBO - Université de Brest)

  • Samuel Guillemot

    (LEGO - Laboratoire d'Economie et de Gestion de l'Ouest - UBS - Université de Bretagne Sud - UBO - Université de Brest - IMT - Institut Mines-Télécom [Paris] - IBSHS - Institut Brestois des Sciences de l'Homme et de la Société - UBO - Université de Brest - UBL - Université Bretagne Loire - IMT Atlantique - IMT Atlantique - IMT - Institut Mines-Télécom [Paris])

Abstract

The purpose of this paper is to examine the positive and negative impact of service provider experiences on the process of identity adjustment and how they can lead to subjective well-being (SWB). Due to increased life expectancies, people are experiencing major life events during aging (e.g. death of a spouse, serious disease and major health problems), events that lead to identity redefinition. To gain more insights into this issue, a qualitative study was carried out that involved 37 in-depth interviews, conducter with aging individuals who had experienced a major life event such as retirement and/or death of spouse. To apprehend the diversity of consumption situation, the authors investigated daily consumption, hedonic consumption and imposed services (e.g. health and funeral services) due to life events. The findings suggest that service providers influence consumer's SWB as regards relationships, growth and purpose in life, mastery and independence and self-acceptance.

Suggested Citation

  • Cécile Plaud & Samuel Guillemot, 2014. "Service interactions and subjective well-being in later life," Post-Print hal-01381154, HAL.
  • Handle: RePEc:hal:journl:hal-01381154
    DOI: 10.1108/JSM-05-2014-0154
    Note: View the original document on HAL open archive server: https://hal.science/hal-01381154
    as

    Download full text from publisher

    File URL: https://hal.science/hal-01381154/document
    Download Restriction: no

    File URL: https://libkey.io/10.1108/JSM-05-2014-0154?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. repec:dau:papers:123456789/1310 is not listed on IDEAS
    2. Andreasen, Alan R, 1984. "Life Status Changes and Changes in Consumer Preferences and Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 11(3), pages 784-794, December.
    3. repec:dau:papers:123456789/14289 is not listed on IDEAS
    4. Gentry, James W. & Kennedy, Patricia F. & Paul, Catherine & Hill, Ronald Paul, 1995. "Family transitions during grief: Discontinuities in household consumption patterns," Journal of Business Research, Elsevier, vol. 34(1), pages 67-79, September.
    5. Denis Guiot, 2006. "Un cadre d'analyse du processus de vieillissement et de son influence sur le comportement d'achat du consommateur âgé," Post-Print halshs-00167777, HAL.
    6. Denis Guiot, 2006. "Un cadre d'analyse du processus de vieillissement et de son influence sur le comportement d'achat du consommateur âgé," Post-Print halshs-00167778, HAL.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. repec:dau:papers:123456789/10342 is not listed on IDEAS
    2. Andréa Gourmelen & Bertrand Urien & Marine Le Gall-Ely, 2016. "Ultimate time pressure: Conceptualisation and measurement," Post-Print hal-01904355, HAL.
    3. Adnane MAALAOUI & Imen SAFRAOU & Judith PARTOUCHE & Celine Viala, 2019. "How Subjective Age Affects Entrepreneurship: The Effects of Rejuvenating Trend on Entrepreneurial Intention among Seniors," Working Papers 2019-002, Department of Research, Ipag Business School.
    4. repec:dau:papers:123456789/5896 is not listed on IDEAS
    5. Andréa Gourmelen, 2012. "La pression temporelle ultime et son influence sur les comportements de bénévolat des personnes âgées," Post-Print hal-01984659, HAL.
    6. Bertrand Urien & Denis Guiot, 2007. "Attitude face à la mort et comportement d'ajustement des consommateurs âgés : Vers l'élaboration d'une réponse marketing," Post-Print halshs-00169171, HAL.
    7. Lee, Euehun & Moschis, George P. & Mathur, Anil, 2001. "A study of life events and changes in patronage preferences," Journal of Business Research, Elsevier, vol. 54(1), pages 25-38, October.
    8. Margaret Josion-Portail & Abdelmajid Amine & Audrey Bonnemaizon, 2020. "Quand le temps du soignant rencontre les temporalités des personnes âgées vulnérables," Post-Print hal-02938922, HAL.
    9. Babin, Barry J. & Griffin, Mitch, 1998. "The nature of satisfaction: An updated examination and analysis," Journal of Business Research, Elsevier, vol. 41(2), pages 127-136, February.
    10. Martina E. Reitmeier & Jutta Roosen, 2015. "Life Transitions and Brand Switching: How Changes in Social Relationships are Linked to Changes in Yogurt Brand and Grocery Chain Choice," Canadian Journal of Agricultural Economics/Revue canadienne d'agroeconomie, Canadian Agricultural Economics Society/Societe canadienne d'agroeconomie, vol. 63(4), pages 475-490, December.
    11. Pilar Rojas Gaviria, 2012. "Three essays on how sharing and consuming support home place reconnection in contemporary liquid times," ULB Institutional Repository 2013/209597, ULB -- Universite Libre de Bruxelles.
    12. James W. Gentry & Robert A. Mittelstaedt, 2017. "The Rapidly Aging World: Implications For Marketing," Global Business Review, International Management Institute, vol. 18(3_suppl), pages 1-18, June.
    13. Wünderlich, Nancy V. & Hogreve, Jens & Chowdhury, Ilma Nur & Fleischer, Hannes & Mousavi, Sahar & Rötzmeier-Keuper, Julia & Sousa, Rui, 2020. "Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys," Journal of Business Research, Elsevier, vol. 116(C), pages 377-386.
    14. Sonia Dickinson‐Delaporte & Kathleen Mortimer & Gayle Kerr & David S Waller & Alice Kendrick, 2020. "Power and responsibility: Advertising self‐regulation and consumer protection in a digital world," Journal of Consumer Affairs, Wiley Blackwell, vol. 54(2), pages 675-700, June.
    15. Donald R. Lehmann & Jeffrey R. Parker, 2017. "Disadoption," AMS Review, Springer;Academy of Marketing Science, vol. 7(1), pages 36-51, June.
    16. Ghada Abdalla, Mohamed, 2007. "Egypt's Image as a Tourist Destination: A Perspective of Foreign Tourists," MPRA Paper 25374, University Library of Munich, Germany, revised 22 Sep 2007.
    17. Julie Madon, 2023. "“When we got divorced, I left all my things behind.”: How the lifespan of household goods is linked to the biographical trajectory of their owners," Journal of Industrial Ecology, Yale University, vol. 27(3), pages 822-833, June.
    18. Wirawan Dony Dahana & HeeJae Shin & Sotaro Katsumata, 2018. "Influence of individual characteristics on whether and how much consumers engage in showrooming behavior," Electronic Commerce Research, Springer, vol. 18(4), pages 665-692, December.
    19. Nicole Koschate-Fischer & Wayne D. Hoyer & Nicola E. Stokburger-Sauer & Jan Engling, 2018. "Do life events always lead to change in purchase? The mediating role of change in consumer innovativeness, the variety seeking tendency, and price consciousness," Journal of the Academy of Marketing Science, Springer, vol. 46(3), pages 516-536, May.
    20. TangsrudJr., Robert & Smith, Malcolm C., 2000. "Control-Related Motivations, Capabilities, and Preferences Among Patients: The Roles of Primary and Secondary Control in Older Adulthood," Journal of Business Research, Elsevier, vol. 48(3), pages 259-266, June.
    21. Sangmin Jun & Jungsung Yeo, 2012. "Coping with Negative Emotions from Buying Mobile Phones: A Study of Korean Consumers," Journal of Family and Economic Issues, Springer, vol. 33(2), pages 167-176, June.
    22. Gentry, James W. & Kennedy, Patricia F. & Paul, Catherine & Hill, Ronald Paul, 1995. "Family transitions during grief: Discontinuities in household consumption patterns," Journal of Business Research, Elsevier, vol. 34(1), pages 67-79, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-01381154. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.