The Impact of Interface Quality on Trust in Web Retailers
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- Klein, Benjamin & Leffler, Keith B, 1981. "The Role of Market Forces in Assuring Contractual Performance," Journal of Political Economy, University of Chicago Press, vol. 89(4), pages 615-641, August.
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Keywords
User interface; laboratory experiment; trust; usability; electronic retailing; web design; Interface utilisateur; expérimentation en laboratoire; confiance; b2c; commerce électronique (détail); design de site web;All these keywords.
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