Services Management und digitale Transformation
Editor
- Kai Altenfelder(AFSMI e.V.)Dieter Schönfeld(AFSMI e.V.)Wolfgang Krenkler(AFSMI e.V.)
Abstract
No abstract is available for this item.Individual chapters are listed in the "Chapters" tab
Suggested Citation
- Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), 2021. "Services Management und digitale Transformation," Springer Books, Springer, number 978-3-658-33975-3, December.
Handle: RePEc:spr:sprbok:978-3-658-33975-3
DOI: 10.1007/978-3-658-33975-3
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Book Chapters
The following chapters of this book are listed in IDEAS- Kai Altenfelder & Dieter Schönfeld, 2021. "Einleitung: Welchen Einfluss wird die Digitale Transformation auf Services haben?," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 1-10, Springer.
- Roland Noz, 2021. "Fünf Schritte zu einem erfolgreichen industriellen Servicegeschäft," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 13-34, Springer.
- Eric Brabänder, 2021. "Service 4.0: Mit digitalen, datengetriebenen Geschäftsmodellen zu erfolgreichem Wachstum im produzierenden Gewerbe," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 35-46, Springer.
- Esther Schulz & Alexander Pflaum, 2021. "Erfolgsfaktoren bei der Entwicklung datengetriebener Geschäftsmodelle," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 47-67, Springer.
- Wolfgang Krenkler, 2021. "Das Ziel bestimmt den Weg," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 69-86, Springer.
- Jörg Niemann, 2021. "Geschäftsmodelle für Smart Lifecycle Services," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 87-102, Springer.
- Melanie Zucker, 2021. "Strategie emotional (be)greifbar machen," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 105-118, Springer.
- Waltraud Gläser, 2021. "„Glücklicherweise ist es nur VUKA!“," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 119-146, Springer.
- Anja Roters, 2021. "7 Erfolgsfaktoren für das Servicemanagement 4.0," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 147-162, Springer.
- Sonja Kieffer-Radwan, 2021. "Kundenzentrierte Entwicklung von Smart Services," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 163-177, Springer.
- Manfred Botschek, 2021. "Die Reise in das digitale Servicebusiness," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 179-201, Springer.
- Dieter Schönfeld, 2021. "Digitalisiertes Beschwerdemanagement," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 205-223, Springer.
- Richard Friedl, 2021. "Erfolgreich und fair zusammenarbeiten: Wie Sie die Qualität von langfristigen Geschäftsbeziehungen messen können," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 225-245, Springer.
- Jacqueliné Glauch & Torsten Gast, 2021. "Echte Kundenzufriedenheit durch digital qualifizierte Servicekräfte," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 247-265, Springer.
- Martin Pscheidl, 2021. "Vom Kunden-Service-Management zum Enterprise-Service-Management durch angepasste Organisationsstrukturen und Digitalisierungsvorteile," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 267-293, Springer.
- Josef Petzenhammer, 2021. "Das Customer-Success-Dilemma – Der Kunde im Mittelpunkt?," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 295-310, Springer.
- Kai Altenfelder, 2021. "Shift Left: Servicewissen schnell verfügbar machen," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 311-338, Springer.
- Harald Kopp, 2021. "Roadmap zur digitalen Wertschöpfung," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 339-357, Springer.
- David Kleinz, 2021. "Informationssicherheit im Internet der Dinge," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 359-377, Springer.
- Lennart Brumby, 2021. "Digitale Transformation in der Instandhaltung," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 379-396, Springer.
- Torsten Gast, 2021. "Von der Idee zur Umsetzung – ein Beispiel aus der Praxis," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 397-408, Springer.
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