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7 Erfolgsfaktoren für das Servicemanagement 4.0

In: Services Management und digitale Transformation

Author

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  • Anja Roters

    (Freelance)

Abstract

Zusammenfassung Die Digitalisierung verändert die Servicelandschaft: Auf der einen Seite entstehen neue Abläufe und Dienstleistungen, auf der anderen Seite steigen die Erwartungen der Serviceempfänger. Damit einhergehen massive Veränderungen der Arbeitswelt im Serviceumfeld. Was dies für die Mitarbeitenden bedeutet und wie sich Unternehmen auf diese Anforderungen einstellen müssen, um als Anbieter weiterhin leistungsfähig zu bleiben und als attraktiver Arbeitgeber wahrgenommen zu werden, darum geht es in diesem Artikel.

Suggested Citation

  • Anja Roters, 2021. "7 Erfolgsfaktoren für das Servicemanagement 4.0," Springer Books, in: Kai Altenfelder & Dieter Schönfeld & Wolfgang Krenkler (ed.), Services Management und digitale Transformation, chapter 0, pages 147-162, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-33975-3_9
    DOI: 10.1007/978-3-658-33975-3_9
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