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Corporate Performance Management
Author
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1007/3-540-30787-7
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Citations
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Cited by:
- Adela del-Río-Ortega & Manuel Resinas & Amador Durán & Beatriz Bernárdez & Antonio Ruiz-Cortés & Miguel Toro, 2019. "Visual ppinot: A Graphical Notation for Process Performance Indicators," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(2), pages 137-161, April.
Book Chapters
The following chapters of this book are listed in IDEAS- August-Wilhelm Scheer & Wolfram Jost, 2006. "From Process Documentation to Corporate Performance Management," Springer Books, in: Corporate Performance Management, pages 1-6, Springer.
- Helge Heß, 2006. "From Corporate Strategy to Process Performance — What Comes after Business Intelligence?," Springer Books, in: Corporate Performance Management, pages 7-29, Springer.
- Andreas Kronz, 2006. "Managing of Process Key Performance Indicators as Part of the ARIS Methodology," Springer Books, in: Corporate Performance Management, pages 31-44, Springer.
- Markus Driesch & Tobias Blickle, 2006. "Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Manager," Springer Books, in: Corporate Performance Management, pages 45-64, Springer.
- André Dreißen & Rainer Heinrichs, 2006. "Successful Process and Performance Controlling in the Power Supply Industry by SÜWAG Energie," Springer Books, in: Corporate Performance Management, pages 65-76, Springer.
- Helmut Kruppke & Tino Bauer, 2006. "No Business Intelligence Without Process Intelligence," Springer Books, in: Corporate Performance Management, pages 77-97, Springer.
- Robert Reif & Andreas Kronz & Klaus Miksch, 2006. "Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service," Springer Books, in: Corporate Performance Management, pages 99-124, Springer.
- Gregor Loes, 2006. "Performance Management Based on ITIL in IDS Scheer AG Customer Interaction Center (CIC)," Springer Books, in: Corporate Performance Management, pages 125-134, Springer.
- Olaf Klein & Dirk Kogelschatz, 2006. "Process Performance Management in Securities Operations at CREDIT SUISSE," Springer Books, in: Corporate Performance Management, pages 135-152, Springer.
- Herbert Oberländer & Frank Ossig & Michael Linke, 2006. "Closing the Cycle — Measuring, Analyzing and Improving Processes, Performance and Workflows in the Insurance Sector," Springer Books, in: Corporate Performance Management, pages 153-159, Springer.
- Bernd Heselmann & Peter Stängle & Andreas Kronz & Klaus Miksch, 2006. "Performance Management in Power Stations - with openJET, openBMS and ARIS PPM," Springer Books, in: Corporate Performance Management, pages 161-177, Springer.
- Petros Panagiotidis & Phillip Knirck & Andreas Kronz, 2006. "More than Figures — Performance Management of HR-Processes at Vodafone Greece," Springer Books, in: Corporate Performance Management, pages 179-190, Springer.
- Steffen Drawert, 2006. "Corporate Performance Management in Logistics and Procurement — Focused Identification of Weak Points with Supply Chain Controlling," Springer Books, in: Corporate Performance Management, pages 191-201, Springer.
- Karl Ramler & Jürgen Schwarzin & Andreas Kronz & Klaus Miksch, 2006. "Continuous Measurement and Analysis of Operations Management Processes — ARIS PPM at E.ON Kernkraft GmbH," Springer Books, in: Corporate Performance Management, pages 203-218, Springer.
- Lars Müller & Frank Gahse, 2006. "Analysis and Optimization of the Credit Application Process at DaimlerChrysler Bank," Springer Books, in: Corporate Performance Management, pages 219-232, Springer.
- John Bird, 2006. "Increasing Customer Satisfaction with Visualized Root-Cause Analysis — CPM Success in the Mass Market at British Telecom," Springer Books, in: Corporate Performance Management, pages 233-245, Springer.
- Holger Raphael & Hendrik Schenck, 2006. "Monetary Assessment of Performance Management in the Health Care System — Process Cost Analysis at Marienhospital Herne," Springer Books, in: Corporate Performance Management, pages 247-261, Springer.
- Simone Sulzmann, 2006. "Monitoring ITIL Process Performance at DAB Bank," Springer Books, in: Corporate Performance Management, pages 243-272, Springer.
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