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No Business Intelligence Without Process Intelligence

In: Corporate Performance Management

Author

Listed:
  • Helmut Kruppke

    (IDS Scheer AG)

  • Tino Bauer

    (IDS Scheer AG)

Abstract

Summary More and more companies are asking themselves how they can gain demonstrable, measurable benefits from innovations in communications and IT technology. By providing information that can be used as the basis for decisions, Business Intelligence serves as the means. At the moment though, the major hurdle is that the information needs to be structured before it can be used. This can only be achieved by management-instituted measures to bring about an improvement in the way services in the company are performed. These service performance processes must be designed in such a way, taking into account the internal and external information base in the company, that the service (process output) results in an improved competitive position for the company. The link between Business Intelligence (information supply function) and the competitive service performance processes is the management cycle. This cycle ensures that the available information is transformed into targetted measures. It further guarantees that the implementation of these measures also brings about more competitive service performance processes via the control and monitoring of target achievement.

Suggested Citation

  • Helmut Kruppke & Tino Bauer, 2006. "No Business Intelligence Without Process Intelligence," Springer Books, in: Corporate Performance Management, pages 77-97, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-30787-7_6
    DOI: 10.1007/3-540-30787-7_6
    as

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