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Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service

In: Corporate Performance Management

Author

Listed:
  • Robert Reif

    (E.ON Bayern AG)

  • Andreas Kronz

    (IDS Scheer AG)

  • Klaus Miksch

    (IDS Scheer AG)

Abstract

Summary Within the space of just seven months E.ON Bayern AG implemented a Corporate Performance Management System based on ARIS PPM. The aim of the Sales Service project was to achieve holistic controlling of selected business processes using source data from SIEBEL CRM and SAP IS-U IT systems. The focus was on making business processes better and more directly controllable, generating more transparency in procedures and reliable automation of reporting. The results of this project contributed in various ways to the consistent identification of weak points and greater standardization of business processes, and provided significant support for the optimization of resource planning, deadlines and response times.

Suggested Citation

  • Robert Reif & Andreas Kronz & Klaus Miksch, 2006. "Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service," Springer Books, in: Corporate Performance Management, pages 99-124, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-30787-7_7
    DOI: 10.1007/3-540-30787-7_7
    as

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