IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-540-30787-7_9.html
   My bibliography  Save this book chapter

Process Performance Management in Securities Operations at CREDIT SUISSE

In: Corporate Performance Management

Author

Listed:
  • Olaf Klein

    (Credit Suisse Zürich)

  • Dirk Kogelschatz

    (Credit Suisse Zürich)

Abstract

Summary Credit Suisse is following an ongoing initiative to implement a complete process orientation in its securities operations applications. Part of this initiative forms the monitoring of processes with the intention to obtain more information about executed process instances and thereby identify opportunities for continuous process improvement. Therefore, ARIS Process Performance Manager first was evaluated in a pilot study and subsequently implemented into the existing application landscape for securities processing. Today, the operations unit monitors its compliance to the time standards for execution defined in the service level agreements (SLA) between the different business units. Moreover, loops in the execution of processes or the cost drivers, like required manual interventions or delays due to communication with external parties become transparent.

Suggested Citation

  • Olaf Klein & Dirk Kogelschatz, 2006. "Process Performance Management in Securities Operations at CREDIT SUISSE," Springer Books, in: Corporate Performance Management, pages 135-152, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-30787-7_9
    DOI: 10.1007/3-540-30787-7_9
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-540-30787-7_9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.