More than Figures — Performance Management of HR-Processes at Vodafone Greece

Summary Early 2004 the first ARIS Process Performance Manager (ARIS PPM) pilot project in Greece was launched by Vodafone, with the objective to evaluate how quickly ARIS PPM can be implemented and what business value ARIS PPM can provide. Vodafone had lived and experienced the design and implementation phase of the business process life cycle. As next step Vodafone IT wanted to close the life cycle by implementing Business Process Controlling as final phase of their process-oriented IS Development methodology. ARIS PPM was chosen to close the loop between the realization, GoLive and support stages of the adopted process oriented IS development methodology in the context of systems continuous improvement. The ARIS Process Performance Manager provided Vodafone with a pilot process specific reporting functionality of recruitment processes. The scoped processes could be measured and analyzed by combining the configured test KPIs and dimensions or by analyzing automatically created visualized process patterns, using test data. The project was successfully conducted in a very short timeframe in collaboration with Vodafone Greece IT, the local IDS Partner Spirit SA and ARIS PPM Consultants from the UK and Germany The following pages will share with you how this opportunity emerged and the lessons learned. It will also show which approach was taken to achieve these two objectives and how the project team created added value for all participants.