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Deviant Citizenship Behavior: A Comprehensive Framework towards Behavioral Excellence in Organizations

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  • Chowdhury, Dhiman

Abstract

Purpose – While studying the topic of seeking behavioral excellence (proactive and creative competence) in organization, scholars have presented a variety of literature sprinkled with countless theories on behavioral competence. Research design, data, and methodology - Foremost among the several theories on this topic are two distinct sets of behav-ioral theories: OCB (Organizational Citizenship Behavior) and Constructive Deviance. Both of these theories attempt to posit their usefulness in positive organizational outcomes (such as organizational effectiveness, quality, performance, and innovations). Results - However, their proposed constructs are opposing and studies are conducted in isolation, thereby creating a sigificant literature gap and omitting the possibility of being inclusive of the best that both OCB and constructive deviance have to offer. Conclusions - The article bridges the gap by critically examining OCB and constructive deviance and including a consideration of other empirical studies in an attempt to be comprehensive while, at the same time, seeking to find an effective behavioral construct that is both appropriate and conducive for positive organizational outcomes in the context of the current business environment.

Suggested Citation

  • Chowdhury, Dhiman, 2015. "Deviant Citizenship Behavior: A Comprehensive Framework towards Behavioral Excellence in Organizations," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 5(1), pages 13-26.
    • Handle: RePEc:zbw:espost:107403
    DOI: 10.13106/eajbm.2014.vol5.no1.13.
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    References listed on IDEAS

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    1. Daniel G. Bachrach & Hui Wang & Elliot Bendoly & Shuoyang Zhang, 2007. "Importance of Organizational Citizenship Behaviour for Overall Performance Evaluation: Comparing the Role of Task Interdependence in China and the USA," Management and Organization Review, The International Association for Chinese Management Research, vol. 3(2), pages 255-276, July.
    2. Bachrach, Daniel G. & Wang, Hui & Bendoly, Elliot & Zhang, Shuoyang, 2007. "Importance of Organizational Citizenship Behaviour for Overall Performance Evaluation: Comparing the Role of Task Interdependence in China and the USA," Management and Organization Review, Cambridge University Press, vol. 3(2), pages 255-276, July.
    3. Guoquan Chen & Dean Tjosvold & Chunhong Liu, 2006. "Cooperative Goals, Leader People and Productivity Values: Their Contribution to Top Management Teams in China," Journal of Management Studies, Wiley Blackwell, vol. 43(5), pages 1177-1200, July.
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    1. Asif Khan & Sughra Bibi & Jiaying Lyu & Achille Claudio Garavelli & Pierpaolo Pontrandolfo & Maria de Angeles Perez Sanchez, 2020. "Uncovering Innovativeness in Spanish Tourism Firms: The Role of Transformational Leadership, OCB, Firm Size, and Age," Sustainability, MDPI, vol. 12(10), pages 1-26, May.

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