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Business Results and Well-Being: An Engaging Leadership Intervention Study

Author

Listed:
  • Lars van Tuin

    (Social, Health and Organizational Psychology, Utrecht University, 3584 CS Utrecht, The Netherlands)

  • Wilmar B. Schaufeli

    (Social, Health and Organizational Psychology, Utrecht University, 3584 CS Utrecht, The Netherlands
    Research Unit Work Occupational & Organizational Psychology and Professional Learning, KU Leuven, B-3000 Leuven, Belgium)

  • Willem van Rhenen

    (Engagement & Productivity, Nyenrode Business Universiteit, 3621 BG Breukelen, The Netherlands)

  • Rebecca M. Kuiper

    (Department of Methodology and Statistics, Utrecht University, 3584 CH Utrecht, The Netherlands)

Abstract

The present quasi-experimental study tested the business impact of a leadership development program focusing on psychological well-being through the satisfaction of basic psychological needs. Based on the concept of engaging leadership and self-determination theory, the 8-month program targeted midlevel team leaders of the customer fulfilment center of a health systems multinational organization. The program was designed in co-creation between senior leadership and the team leaders that participated in the program. Outcomes showed positive business results through significant increases in a preselected key performance indicator and decreased employee absenteeism. Through changes in autonomy satisfaction and intrinsic motivation, the team leaders ( N = 14) benefitted in a moderate to very large extent relative to a similar control group ( N = 52). In contrast, team members ( N = 148) displayed no such benefits. Specifically, higher levels of autonomy satisfaction are said to lead to higher levels of psychological well-being and motivation. Still, the link with business performance is absent in most organizational studies within self-determination theory, making the present study one of the first to fill this gap. The study discloses the program design, compares the effects to a relevant control group, evaluates the lessons learned, and provides practical suggestions.

Suggested Citation

  • Lars van Tuin & Wilmar B. Schaufeli & Willem van Rhenen & Rebecca M. Kuiper, 2020. "Business Results and Well-Being: An Engaging Leadership Intervention Study," IJERPH, MDPI, vol. 17(12), pages 1-18, June.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:12:p:4515-:d:375367
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    References listed on IDEAS

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