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Workplace Violence and Employee Engagement: The Mediating Role of Work Environment and Organizational Culture

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  • Zohra Saleem
  • Zhou Shenbei
  • Ayaz Muhammad Hanif

Abstract

Employees working across all domains of professions are exposed to workplace violence (WPV). Few researchers have investigated the effects of WPV on employee engagement (EE) and the impact of the work environment and organizational culture on their relationship. The aim of this research is to describe the effect of WPV on EE and clarify the relationship between WPV, work environment, organizational culture, and EE. A cross-sectional study was performed on the data, collected from 178 alumni of a university, currently employed in caring, customer care, managerial, and technology professions in Pakistan. Structural equation modeling (SEM), confirmatory factor analysis (CFA), analysis of variance (ANOVA), and Tukey post hoc tests were employed for data analysis. The results showed that 88.7% of respondents had experienced WPV during the last 12 months. Significant differences existed in the work-related harassment and physical violence reported by occupational groupings. WPV had a significant direct negative effect on EE (β = −.556**), work environment (β = −.440) and organizational culture (β = −.758**). Furthermore, the work environment (β = −.123**) and organizational culture (β = −.157**) have a significant negative effect on EE, and both mediated the relationship between WPV and EE. The results show that employees working in caring and customer care are exposed to considerable risk of WPV. The findings underscore that a supportive work environment and positive organizational culture play a mediating role between WPV and EE among employees.

Suggested Citation

  • Zohra Saleem & Zhou Shenbei & Ayaz Muhammad Hanif, 2020. "Workplace Violence and Employee Engagement: The Mediating Role of Work Environment and Organizational Culture," SAGE Open, , vol. 10(2), pages 21582440209, June.
    • Handle: RePEc:sae:sagope:v:10:y:2020:i:2:p:2158244020935885
    DOI: 10.1177/2158244020935885
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    References listed on IDEAS

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    1. Cao Minh Anh Nguyen & Minh-Tri Ha, 2023. "The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.
    2. Galy Binyamin, 2024. "Perceptions Matter: Do Divergent Views of Management and Colleagues on Social Climate Drive Employee Engagement Through Organizational Identification and Growth Satisfaction?," SAGE Open, , vol. 14(1), pages 21582440241, February.
    3. Zohra Saleem & Ayaz Muhammad Hanif & Zhou Shenbei, 2022. "A Moderated Mediation Model of Emotion Regulation and Work-to-Family Interaction: Examining the Role of Emotional Labor for University Teachers in Pakistan," SAGE Open, , vol. 12(2), pages 21582440221, May.
    4. Patrick Harold Andrew & Kareem Jacqueline, 2021. "Development and Validation of Work Environment Services Scale (WESS)," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(2), pages 89-120, June.
    5. Samma Faiz Rasool & Mansi Wang & Minze Tang & Amir Saeed & Javed Iqbal, 2021. "How Toxic Workplace Environment Effects the Employee Engagement: The Mediating Role of Organizational Support and Employee Wellbeing," IJERPH, MDPI, vol. 18(5), pages 1-17, February.

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