IDEAS home Printed from https://ideas.repec.org/a/tho/journl/v25y2019n1p209-225.html
   My bibliography  Save this article

A small hotel market in Slovenia: a point of view from both sides of the counter

Author

Listed:
  • Saša Zupan Korže

    (Vanadis Ltd. Škofljica, Slovenia)

  • Sonja Sibila Lebe

    (University of Maribor, Faculty for Economics and Business, Maribor, Slovenia)

Abstract

Introduction – The purpose of this paper is to investigate a small hotel market in Slovenia. The goal of the research is to present key attributes of small hotels in the country, reasons why guests choose small rather than big hotels, and the attributes of small hotels that the guests are most satisfied with. Design/Methodology – Empirical research was conducted in Slovenia from May 2014 to June 2015. The qualitative methods were used to collect and analyse data about the key attributes of small hotels (supply side), and the quantitative methods to collect and analyse data from small hotel guests (demand side). Findings – The results of the study indicate that Slovenian investors design their small hotels similarly to small hotels’ entrepreneurs in other countries. The major reasons why guests choose small hotels are their wish to establish closer contact with the local people and the local area, friendlier staff, and reasonable prices. Staff friendliness, their professionalism, and service quality are those attributes that small hotels guests appreciate the most. Originality of research – This is the first empirical research on small hotels’ market in Slovenia that offers an overview on its current situation in the country.

Suggested Citation

  • Saša Zupan Korže & Sonja Sibila Lebe, 2019. "A small hotel market in Slovenia: a point of view from both sides of the counter," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 25(1), pages 209-225, May.
    • Handle: RePEc:tho:journl:v:25:y:2019:n:1:p:209-225
    DOI: https://doi.org/10.20867/thm.25.1.11
    as

    Download full text from publisher

    File URL: https://hrcak.srce.hr/file/321677
    Download Restriction: no
    File URL: https://libkey.io/https://doi.org/10.20867/thm.25.1.11?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Radojevic, Tijana & Stanisic, Nemanja & Stanic, Nenad, 2015. "Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry," Tourism Management, Elsevier, vol. 51(C), pages 13-21.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Miroslav Kneževic & Slobodan Cerovic & Vladimir Džamic & Tijana Radojevic, 2017. "Total Quality Management Implementation and Guest Satisfaction in Hospitality," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 124-124, February.
    2. Alcalde-Giraudo, Alberto & Fernández-Hernández, Ruth & Paradinas-Márquez, Carmen & Sánchez-González, Pilar & García-Muiña, Fernando E., 2021. "Marketing approach to Nordic tourism," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    3. Ji, Chunli & Prentice, Catherine, 2021. "Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    4. Tseng, Aihua, 2017. "Why do online tourists need sellers' ratings? Exploration of the factors affecting regretful tourist e-satisfaction," Tourism Management, Elsevier, vol. 59(C), pages 413-424.
    5. Godbersen, Hendrik & Wenzel, Daniel, 2022. "Optimising commercial cleaning services based on customer expectations and their fulfilment: An empirical analysis with the means-end theory of complex cognitive structures," KCMS Schriftenreihe, FOM Hochschule für Oekonomie & Management, KCMS KompetenzCentrum für Marketing & Sales Management, volume 8, number 8 edited by FOM Hochschule für Oekonomie & Management, KCMS KompetenzCentrum für Marketing & Sales Management, July.
    6. Jin-Young Kim, 2017. "The Reality of Encounters with Local Life in Other Cultures," Sustainability, MDPI, vol. 10(1), pages 1-12, December.
    7. Zajadacz Alina & Minkwitz Aleksandra, 2020. "Using Social Media Data to Plan for Tourism," Quaestiones Geographicae, Sciendo, vol. 39(3), pages 125-138, September.
    8. Muhammad Hasnain Abbas Naqvi & Yushi Jiang & Mishal Hasnain Naqvi & Miao Miao & Changyong Liang & Shafaqat Mehmood, 2018. "The Effect of Cultural Heritage Tourism on Tourist Word of Mouth: The Case of Lok Versa Festival, Pakistan," Sustainability, MDPI, vol. 10(7), pages 1-21, July.
    9. Guizzardi, Andrea & Mariani, Marcello M. & Stacchini, Annalisa, 2022. "A temporal construal theory explanation of the price-quality relationship in online dynamic pricing," Journal of Business Research, Elsevier, vol. 146(C), pages 32-44.
    10. Ioana-Nicoleta Abrudan & Ciprian-Marcel Pop & Paul-Sorin Lazăr, 2020. "Using a General Ordered Logit Model to Explain the Influence of Hotel Facilities, General and Sustainability-Related, on Customer Ratings," Sustainability, MDPI, vol. 12(21), pages 1-22, November.
    11. Jesús J. Cambra-Fierro & María Fuentes-Blasco & Rocío Huerta-Álvarez & Ana Olavarría, 2021. "Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy," Service Business, Springer;Pan-Pacific Business Association, vol. 15(3), pages 467-491, September.
    12. Serkan AK & Mithat Zeki DINCER, 2019. "Investigation of Consumer Reviews on Social Media for Five-Star Hotel Enterprises in Istanbul: A Case of TripAdvisor," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 5(2), pages 171-183, December.
    13. Bin Wang & Zhaoping Yang & Fang Han & Hui Shi, 2016. "Car Tourism in Xinjiang: The Mediation Effect of Perceived Value and Tourist Satisfaction on the Relationship between Destination Image and Loyalty," Sustainability, MDPI, vol. 9(1), pages 1-16, December.
    14. Ferreira Ana & Correia Marisol B. & Renda Ana Isabel, 2024. "Systematic Literature Review on the Profile of Tourists in Four- and Five-star Hotels Based on Online Reviews," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 14(1), pages 20-34.
    15. Geetha, M. & Singha, Pratap & Sinha, Sumedha, 2017. "Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis," Tourism Management, Elsevier, vol. 61(C), pages 43-54.

    More about this item

    Keywords

    small and medium sized enterprises in tourism (SMTEs); small hotels (SHs); SH attributes; guest satisfaction;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tho:journl:v:25:y:2019:n:1:p:209-225. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ana Montan (email available below). General contact details of provider: http://www.fthm.uniri.hr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.