IDEAS home Printed from https://ideas.repec.org/a/taf/pubmgr/v16y2014i5p666-685.html
   My bibliography  Save this article

The Visibility of Trust: Exploring the connection between trust and interaction in a Dutch collaborative governance boardroom

Author

Listed:
  • Lise A. van Oortmerssen
  • Cees M.J. van Woerkum
  • Noelle Aarts

Abstract

In multi-stakeholder collaboration settings, trust plays a significant role. We explore the connection between trust and interaction over time in a collaborative governance board. To this end, we conducted a case study of the board of a collaborative governance arrangement in professional education. The results include an increase in trust within the board as well as three changes in the interaction pattern during board meetings: more openness, more responsiveness and more speed. It is argued that the increase in trust and the changes in interaction are related, implying that trust is visible in interaction content, interaction atmosphere and interaction process.

Suggested Citation

  • Lise A. van Oortmerssen & Cees M.J. van Woerkum & Noelle Aarts, 2014. "The Visibility of Trust: Exploring the connection between trust and interaction in a Dutch collaborative governance boardroom," Public Management Review, Taylor & Francis Journals, vol. 16(5), pages 666-685, June.
    • Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:666-685
    DOI: 10.1080/14719037.2012.743578
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2012.743578
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2012.743578?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sirkka L. Jarvenpaa & Dorothy E. Leidner, 1999. "Communication and Trust in Global Virtual Teams," Organization Science, INFORMS, vol. 10(6), pages 791-815, December.
    2. Sandra van Thiel & Kutsal Yesilkagit, 2011. "Good Neighbours or Distant Friends?," Public Management Review, Taylor & Francis Journals, vol. 13(6), pages 783-802, September.
    3. Chris Huxham, 2003. "Theorizing collaboration practice," Public Management Review, Taylor & Francis Journals, vol. 5(3), pages 401-423, September.
    4. Manuel Becerra & Anil K. Gupta, 2003. "Perceived Trustworthiness Within the Organization: The Moderating Impact of Communication Frequency on Trustor and Trustee Effects," Organization Science, INFORMS, vol. 14(1), pages 32-44, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wioleta Kucharska, 2017. "Relationships between Trust and Collaborative Culture in The Context of Tacit Knowledge Sharing," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 14(4), pages 61-78.
    2. Jasper R. De Vries & Séverine Van Bommel & Karin Peters, 2018. "Trust at a Distance—Trust in Online Communication in Environmental and Global Health Research Projects," Sustainability, MDPI, vol. 10(11), pages 1-14, November.
    3. Jasper R. de Vries & Eva van der Zee & Raoul Beunen & Rianne Kat & Peter H. Feindt, 2019. "Trusting the People and the System. The Interrelation Between Interpersonal and Institutional Trust in Collective Action for Agri-Environmental Management," Sustainability, MDPI, vol. 11(24), pages 1-18, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nilsson, Magnus & Mattes, Jannika, 2015. "The spatiality of trust: Factors influencing the creation of trust and the role of face-to-face contacts," European Management Journal, Elsevier, vol. 33(4), pages 230-244.
    2. Annick Willem & Steffie Lucidarme, 2014. "Pitfalls and Challenges for Trust and Effectiveness in Collaborative Networks," Public Management Review, Taylor & Francis Journals, vol. 16(5), pages 733-760, June.
    3. Mark Mortensen & Tsedal B. Neeley, 2012. "Reflected Knowledge and Trust in Global Collaboration," Management Science, INFORMS, vol. 58(12), pages 2207-2224, December.
    4. Sirkka L. Jarvenpaa & Thomas R. Shaw & D. Sandy Staples, 2004. "Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams," Information Systems Research, INFORMS, vol. 15(3), pages 250-267, September.
    5. Nilsson, Magnus & Mattes, Jannika, 2013. "The spatiality of trust – Antecedents of trust and the role of face-to-face contacts," Papers in Innovation Studies 2013/16, Lund University, CIRCLE - Centre for Innovation Research.
    6. Sirkka L. Jarvenpaa & Ann Majchrzak, 2010. "Research Commentary ---Vigilant Interaction in Knowledge Collaboration: Challenges of Online User Participation Under Ambivalence," Information Systems Research, INFORMS, vol. 21(4), pages 773-784, December.
    7. Anders Melander & Tomas Mullern & David Anderssson & Fredrik Elgh & Malin Löfving, 2022. "Bridging the Knowledge Gap in Collaborative Research—in Dialogues We Trust," Systemic Practice and Action Research, Springer, vol. 35(5), pages 655-677, October.
    8. Ale Ebrahim, Nader & Ahmed Shamsuddin & Abdul Rashid, Salwa Hanim & Taha, Zahari, 2012. "Effective Virtual Teams for New Product Development," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 7(21), pages 1971-1985.
    9. Ofir Turel & Catherine E. Connelly, 2012. "Team Spirit: The Influence of Psychological Collectivism on the Usage of E-Collaboration Tools," Group Decision and Negotiation, Springer, vol. 21(5), pages 703-725, September.
    10. Sonal Shree & Yogesh Brahmankar & Ardhendu Shekhar Singh, 2020. "Inmates as Labour Pool: A Case of Inter-organizational Collaboration," South Asian Journal of Business and Management Cases, , vol. 9(2), pages 259-272, August.
    11. McNamara Madeleine W., 2011. "Processes of Cross-Sector Collaboration: A Case Study of the Virginia Coastal Zone Management Program," Nonprofit Policy Forum, De Gruyter, vol. 2(2), pages 1-22, November.
    12. Zhewei Zhang & Youngjin Yoo & Kalle Lyytinen & Aron Lindberg, 2021. "The Unknowability of Autonomous Tools and the Liminal Experience of Their Use," Information Systems Research, INFORMS, vol. 32(4), pages 1192-1213, December.
    13. Hong Joo Lee & Hyung Jun Ahn & Jong Woo Kim & Sung Joo Park, 2006. "Capturing and reusing knowledge in engineering change management: A case of automobile development," Information Systems Frontiers, Springer, vol. 8(5), pages 375-394, December.
    14. Castellano, Sylvaine & Chandavimol, Komes & Khelladi, Insaf & Orhan, Mehmet A., 2021. "Impact of self-leadership and shared leadership on the performance of virtual R&D teams," Journal of Business Research, Elsevier, vol. 128(C), pages 578-586.
    15. Pamela J. Hinds & Diane E. Bailey, 2003. "Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams," Organization Science, INFORMS, vol. 14(6), pages 615-632, December.
    16. repec:ipg:wpaper:40 is not listed on IDEAS
    17. Anca Metiu, 2006. "Owning the Code: Status Closure in Distributed Groups," Organization Science, INFORMS, vol. 17(4), pages 418-435, August.
    18. Vesa Peltokorpi & Fabian Jintae Froese & B. Sebastian Reiche & Sebastian Klar, 2022. "Reverse Knowledge Flows: How and When Do Preparation and Reintegration Facilitate Repatriate Knowledge Transfer?," Journal of Management Studies, Wiley Blackwell, vol. 59(7), pages 1869-1893, November.
    19. Fontainha, Elsa & Gannon-Leary, Pat, 2008. "Communities of Practice and Virtual Learning Communities: Benefits, barriers and success factors," MPRA Paper 8708, University Library of Munich, Germany.
    20. J. Rommel & J. Christiaens, 2007. "Blocking and Accepting Steering from Ministers and Departments. Coping Strategies of Agencies in Flanders," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 07/431, Ghent University, Faculty of Economics and Business Administration.
    21. Chris Kimble, 2010. "Building effective virtual teams: How to overcome the problems of trust and identity in virtual teams," Post-Print halshs-00550219, HAL.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:666-685. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RPXM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.