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The Visibility of Trust: Exploring the connection between trust and interaction in a Dutch collaborative governance boardroom

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  • Lise A. van Oortmerssen
  • Cees M.J. van Woerkum
  • Noelle Aarts

Abstract

In multi-stakeholder collaboration settings, trust plays a significant role. We explore the connection between trust and interaction over time in a collaborative governance board. To this end, we conducted a case study of the board of a collaborative governance arrangement in professional education. The results include an increase in trust within the board as well as three changes in the interaction pattern during board meetings: more openness, more responsiveness and more speed. It is argued that the increase in trust and the changes in interaction are related, implying that trust is visible in interaction content, interaction atmosphere and interaction process.

Suggested Citation

  • Lise A. van Oortmerssen & Cees M.J. van Woerkum & Noelle Aarts, 2014. "The Visibility of Trust: Exploring the connection between trust and interaction in a Dutch collaborative governance boardroom," Public Management Review, Taylor & Francis Journals, vol. 16(5), pages 666-685, June.
    • Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:666-685
    DOI: 10.1080/14719037.2012.743578
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    1. Sirkka L. Jarvenpaa & Dorothy E. Leidner, 1999. "Communication and Trust in Global Virtual Teams," Organization Science, INFORMS, vol. 10(6), pages 791-815, December.
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    4. Manuel Becerra & Anil K. Gupta, 2003. "Perceived Trustworthiness Within the Organization: The Moderating Impact of Communication Frequency on Trustor and Trustee Effects," Organization Science, INFORMS, vol. 14(1), pages 32-44, February.
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    Cited by:

    1. Jasper R. de Vries & Eva van der Zee & Raoul Beunen & Rianne Kat & Peter H. Feindt, 2019. "Trusting the People and the System. The Interrelation Between Interpersonal and Institutional Trust in Collective Action for Agri-Environmental Management," Sustainability, MDPI, vol. 11(24), pages 1-18, December.
    2. Wioleta Kucharska, 2017. "Relationships between Trust and Collaborative Culture in The Context of Tacit Knowledge Sharing," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 14(4), pages 61-78.
    3. Jasper R. De Vries & Séverine Van Bommel & Karin Peters, 2018. "Trust at a Distance—Trust in Online Communication in Environmental and Global Health Research Projects," Sustainability, MDPI, vol. 10(11), pages 1-14, November.

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