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Critical success factors for Malaysian construction projects: an empirical assessment

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  • Yee Cheong Yong
  • Nur Emma Mustaffa

Abstract

Although extensive research has been undertaken on the critical success factors (CSFs) for construction projects, very little of this research contains information specific to the local context. While several local studies have been conducted within a similar research boundary, variables with growing importance in the literature, the human-related factors, have yet to garner much attention. Therefore, the main objective of this study was to gain a renewed understanding of the emerging trend of CSFs considered by various stakeholders in the local industry. This was achieved through a comparative study of 48 Malaysian construction stakeholders classified into three categories, namely, developers, consultants and contractors. The Kruskal-Wallis one-way analysis of variance (ANOVA) on 46 factors suggests that the stakeholders favour a more balanced approach to CSFs. Apart from the 'hard' factors, there is a strong consistency among the perception of project stakeholders in recognizing the significance of human-related 'soft' factors. The analysis further reveals that the high scoring factors are mostly related to three major aspects: (1) project personnel; (2) commitment and communication; and (3) site management and supervision. Implementation of human-related factors will help to stimulate an atmosphere of trust among stakeholders amidst a widespread adversarial attitude in the industry.

Suggested Citation

  • Yee Cheong Yong & Nur Emma Mustaffa, 2013. "Critical success factors for Malaysian construction projects: an empirical assessment," Construction Management and Economics, Taylor & Francis Journals, vol. 31(9), pages 959-978, September.
    • Handle: RePEc:taf:conmgt:v:31:y:2013:i:9:p:959-978
    DOI: 10.1080/01446193.2013.828843
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    References listed on IDEAS

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    1. Bullen, Christine V. & Rockart, John F., 1981. "A primer on critical success factors," Working papers 1220-81. Report (Alfred P, Massachusetts Institute of Technology (MIT), Sloan School of Management.
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    Cited by:

    1. Jean-Charles Fiolet & Carl Haas & Keith Hipel, 2016. "Risk-chasing behaviour in on-site construction decisions," Construction Management and Economics, Taylor & Francis Journals, vol. 34(12), pages 845-858, December.
    2. Butković Lana Lovrenčić, 2021. "A new framework for ranking Critical Success Factors for International Construction Projects," Organization, Technology and Management in Construction, Sciendo, vol. 13(2), pages 2505-2520, July.
    3. Ahmed Farouk Kineber & Mohammed Magdy Hamed, 2022. "Exploring the Sustainable Delivery of Building Projects in Developing Countries: A PLS-SEM Approach," Sustainability, MDPI, vol. 14(22), pages 1-19, November.
    4. Alberto Cerezo-Narváez & Andrés Pastor-Fernández & Manuel Otero-Mateo & Pablo Ballesteros-Pérez, 2022. "The Influence of Knowledge on Managing Risk for the Success in Complex Construction Projects: The IPMA Approach," Sustainability, MDPI, vol. 14(15), pages 1-30, August.
    5. José Giménez & Antonia Madrid-Guijarro & Antonio Duréndez, 2019. "Competitive Capabilities for the Innovation and Performance of Spanish Construction Companies," Sustainability, MDPI, vol. 11(19), pages 1-24, October.
    6. Athanasios Lamprou & Dimitra G. Vagiona, 2022. "Identification and Evaluation of Success Criteria and Critical Success Factors in Project Success," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(2), pages 237-253, June.
    7. Agata Klaus-Rosińska & Joanna Iwko, 2021. "Stakeholder Management—One of the Clues of Sustainable Project Management—As an Underestimated Factor of Project Success in Small Construction Companies," Sustainability, MDPI, vol. 13(17), pages 1-27, September.
    8. Jelena M. Andrić & Jiayuan Wang & Ruoyu Zhong, 2019. "Identifying the Critical Risks in Railway Projects Based on Fuzzy and Sensitivity Analysis: A Case Study of Belt and Road Projects," Sustainability, MDPI, vol. 11(5), pages 1-18, March.
    9. Kumar Virender & Pandey Amrendra & Singh Rahul, 2023. "Project success and critical success factors of construction projects: project practitioners’ perspectives," Organization, Technology and Management in Construction, Sciendo, vol. 15(1), pages 1-22, January.
    10. Adrien Fariala & Olawumi Dele Awolusi, 2021. "An assessment of Key Success Factors for Construction Projects in the Democratic Republic of Congo," Information Management and Business Review, AMH International, vol. 13(2), pages 16-34.
    11. Yasser Yahya Al-Ashmori & Idris Othman & Al-Hussein M. H. Al-Aidrous, 2022. "“Values, Challenges, and Critical Success Factors” of Building Information Modelling (BIM) in Malaysia: Experts Perspective," Sustainability, MDPI, vol. 14(6), pages 1-18, March.

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