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The impact of external environmental on business process management and organizational performance

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  • Wai Wong
  • Noor Hazlina Ahmad
  • Aizzat Mohd. Nasurdin
  • Marini Mohamad

Abstract

The external business environment as a variable for explaining the impact of business process management (BPM) on organization performance is investigated. The developed model is tested using partial least squares, using a survey on human resource/information technology managers in Malaysia. Statistical results show that dynamism and hostility influence the degree of implementation of BPM. The extent of BPM also has an impact on organization performance. The model can be used by organizations to assess their level of BPM success depending on specific environmental characteristics. This research also contributes to understanding an environment–BPM–performance interface in a developing economy, not previously examined. Copyright Springer-Verlag Berlin Heidelberg 2014

Suggested Citation

  • Wai Wong & Noor Hazlina Ahmad & Aizzat Mohd. Nasurdin & Marini Mohamad, 2014. "The impact of external environmental on business process management and organizational performance," Service Business, Springer;Pan-Pacific Business Association, vol. 8(4), pages 559-586, December.
    • Handle: RePEc:spr:svcbiz:v:8:y:2014:i:4:p:559-586
    DOI: 10.1007/s11628-013-0207-9
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