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Logistics service provider-client relationships

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  • Panayides, Photis M.
  • So, Meko

Abstract

The paper investigates the effects of relationship orientation in the logistics service provider-client interaction. A conceptual model is developed and six research hypotheses are empirically analysed using structural equation modelling. The results indicate that relationship orientation has a positive influence on key organisational capabilities, like organisational learning and innovation, promoting an improvement in supply chain effectiveness and performance. Theoretical, managerial and research implications are discussed.

Suggested Citation

  • Panayides, Photis M. & So, Meko, 2005. "Logistics service provider-client relationships," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 41(3), pages 179-200, May.
    • Handle: RePEc:eee:transe:v:41:y:2005:i:3:p:179-200
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    Citations

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    Cited by:

    1. Govindan, Kannan & Chaudhuri, Atanu, 2016. "Interrelationships of risks faced by third party logistics service providers: A DEMATEL based approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 90(C), pages 177-195.
    2. Haq, Mahin & Moazzam, Muhammad & Khan, Abdul Salam & Ahmed, Waqas, 2023. "The impact of reverse logistics process coordination on third party relationship quality: A moderated mediation model for multichannel retailers in the fashion industry," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    3. Marasco, Alessandra, 2008. "Third-party logistics: A literature review," International Journal of Production Economics, Elsevier, vol. 113(1), pages 127-147, May.
    4. Mu-Chen Chen & Kuo-Chien Chang & Chia-Lin Hsu & German Alcibiades Vega Leon, 2018. "Investigating the impacts of guanxi and relationship marketing in port logistics: two cases," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 20(4), pages 603-623, December.
    5. Michal Košíček & Radek Tesař & František Dařena & Roman Malo & Arnošt Motyčka, 2012. "Route planning module as a part of Supply Chain Management system," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 60(2), pages 135-142.
    6. Grawe, Scott J. & Daugherty, Patricia J. & McElroy, James C., 2012. "External organizational commitment among organizational implants: The case of logistics service providers," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 48(1), pages 165-177.
    7. Anna Corinna Cagliano & Alberto Marco & Giulio Mangano & Giovanni Zenezini, 2017. "Levers of logistics service providers’ efficiency in urban distribution," Operations Management Research, Springer, vol. 10(3), pages 104-117, December.
    8. Vukašin Pajić & Milorad Kilibarda & Milan Andrejić, 2023. "A Novel Hybrid Approach for Evaluation of Resilient 4PL Provider for E-Commerce," Mathematics, MDPI, vol. 11(3), pages 1-26, January.
    9. Chu, Zhaofang & Feng, Bo & Lai, Fujun, 2018. "Logistics service innovation by third party logistics providers in China: Aligning guanxi and organizational structure," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 118(C), pages 291-307.
    10. Milivoj Markovic & Nikola Draskovic & Jasminka Samardzija, 2017. "Competitive Advantage In Cost Sensitive Glass Packaging Industry Through Outbound Logistics," Business Logistics in Modern Management, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 17, pages 281-292.
    11. Huu Tuyen Duong & Gilles Paché, 2015. "Intégration informationnelle et relationnelle au sein de la dyade chargeur / PSL : une exploration dans le contexte vietnamien," Post-Print hal-01438572, HAL.
    12. Syed Abdul Rehman Khan & Danish Iqbal Godil & Zhang Yu & Farwa Abbas & Muhammad Asif Shamim, 2022. "Adoption of renewable energy sources, low‐carbon initiatives, and advanced logistical infrastructure—an step toward integrated global progress," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(1), pages 275-288, February.
    13. Yu Gong & Lujie Chen & Fu Jia & Richard Wilding, 2019. "Logistics Innovation in China: The Lens of Chinese Daoism," Sustainability, MDPI, vol. 11(2), pages 1-21, January.
    14. Witold Bahr & Edward Sweeney, 2019. "Environmental Sustainability in the Follow-Up and Evaluation Stage of Logistics Services Purchasing: Perspectives from UK Shippers and 3PLs," Sustainability, MDPI, vol. 11(9), pages 1-13, April.
    15. Moreno-Quintero, Eric & Fowkes, Tony & Watling, David, 2013. "Modelling planner–carrier interactions in road freight transport: Optimisation of road maintenance costs via overloading control," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 50(C), pages 68-83.
    16. Nur Fadiah Mohd Zawawi & Sazali Abd Wahab & Abu Sofian Yaacob & Naresh Kumar AL Samy & Syed Ali Fazal, 2016. "Measuring the Effectiveness of Road Transportation Logistics Performance in East Malaysia: A Conceptual Model," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(4), pages 110-110, March.
    17. Wagner, Stephan M. & Sutter, Reto, 2012. "A qualitative investigation of innovation between third-‐party logistics providers and customers," International Journal of Production Economics, Elsevier, vol. 140(2), pages 944-958.
    18. Wai Wong & Noor Hazlina Ahmad & Aizzat Mohd. Nasurdin & Marini Mohamad, 2014. "The impact of external environmental on business process management and organizational performance," Service Business, Springer;Pan-Pacific Business Association, vol. 8(4), pages 559-586, December.
    19. Szuster Mariusz & Szymczak Maciej, 2016. "Innovation, knowledge and information management in supply chains," Engineering Management in Production and Services, Sciendo, vol. 8(1), pages 26-36, March.
    20. Michael J. Maloni & David M. Gligor & Ioannis N. Lagoudis, 2016. "Linking ocean container carrier capabilities to shipper–carrier relationships: a case study," Maritime Policy & Management, Taylor & Francis Journals, vol. 43(8), pages 959-975, November.

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