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A theoretical framework and classification of capability areas for business process maturity

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  • A. VAN LOOY
  • M. DE BACKER
  • G. POELS

Abstract

Organisations are increasingly striving to excel by improving their way of working, or in other words, to obtain mature business processes. However, no consensus exists on the capability areas (or skills) needed to excel. Therefore, this study presents a theoretical framework to overcome this gap. It particularly draws on theories regarding the traditional business process lifecycle, which are supplemented by recognised organisation management theories. The comprehensiveness of the framework is successfully validated by a sample of 69 business process maturity models (BPMMs). Nonetheless, as a consensus neither exists among the collected BPMMs, a classification of different maturity types is proposed.

Suggested Citation

  • A. Van Looy & M. De Backer & G. Poels, 2011. "A theoretical framework and classification of capability areas for business process maturity," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 11/743, Ghent University, Faculty of Economics and Business Administration.
    • Handle: RePEc:rug:rugwps:11/743
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    References listed on IDEAS

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    1. Michael Rosemann & Jan Brocke, 2010. "The Six Core Elements of Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, pages 107-122, Springer.
    2. Michael Rosemann, 2010. "The Service Portfolio of a BPM Center of Excellence," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 267-284, Springer.
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    Cited by:

    1. Tomasz Helbin & Amy Van Looy, 2021. "Is Business Process Management (BPM) Ready for Ambidexterity? Conceptualization, Implementation Guidelines and Research Agenda," Sustainability, MDPI, vol. 13(4), pages 1-25, February.
    2. Tajammal Hussain & Rick Edgeman & Jacob Eskildsen & Alaa Mohamed Shoukry & Showkat Gani, 2018. "Sustainable Enterprise Excellence: Attribute-Based Assessment Protocol," Sustainability, MDPI, vol. 10(11), pages 1-13, November.
    3. Martin Lehnert & Alexander Linhart & Maximilian Röglinger, 2016. "Value-based process project portfolio management: integrated planning of BPM capability development and process improvement," Business Research, Springer;German Academic Association for Business Research, vol. 9(2), pages 377-419, August.
    4. Amy Van Looy & Joachim Van den Bergh, 2018. "The Effect of Organization Size and Sector on Adopting Business Process Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(6), pages 479-491, December.
    5. Maciejczak, Mariusz, 2014. "Process Maturity Of Short Food Supply Chains," Journal of Central European Green Innovation, Karoly Robert University College, vol. 2(4), pages 1-15.
    6. Shancang Li & Li Da Xu & Shanshan Zhao, 2015. "The internet of things: a survey," Information Systems Frontiers, Springer, vol. 17(2), pages 243-259, April.
    7. Dries Couckuyt & Amy Van Looy, 2019. "Green BPM as a Business-Oriented Discipline: A Systematic Mapping Study and Research Agenda," Sustainability, MDPI, vol. 11(15), pages 1-22, August.
    8. Niels Martin & Dominik A. Fischer & Georgi D. Kerpedzhiev & Kanika Goel & Sander J. J. Leemans & Maximilian Röglinger & Wil M. P. van der Aalst & Marlon Dumas & Marcello La Rosa & Moe T. Wynn, 2021. "Opportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(5), pages 511-527, October.

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