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Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan

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  • Chung-Jen Wang
  • Chang-Yen Tsai

Abstract

This study proposes a non-recursive model based on Amabile’s (Res Organ Behav 10:123–167, 1988 ) componential theory of organizational creativity and innovation to explain how resources, management practices, organizational motivation, expertise, creativity skills, and intrinsic motivation affect innovation and creativity in organizations. Based on the results of a longitudinal survey, with 586 leader–follower dyadic data drawn from firms in the service industries in Taiwan, we found that resources, management practices, and organizational motivation have unique positive direct effects on innovation, while expertise, creativity skills, and intrinsic motivation have unique positive direct effects on creativity. Most important of all, the results of this empirical study provide evidence for the reciprocal relationship between organizational innovation and creativity in the service context. The theoretical and practical implications of these findings are discussed. Copyright Springer-Verlag Berlin Heidelberg 2014

Suggested Citation

  • Chung-Jen Wang & Chang-Yen Tsai, 2014. "Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 313-335, June.
    • Handle: RePEc:spr:svcbiz:v:8:y:2014:i:2:p:313-335
    DOI: 10.1007/s11628-013-0201-2
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    References listed on IDEAS

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    Cited by:

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    3. Taegoo Terry Kim & Osman M. Karatepe & Gyehee Lee, 2018. "Psychological contract breach and service innovation behavior: psychological capital as a mediator," Service Business, Springer;Pan-Pacific Business Association, vol. 12(2), pages 305-329, June.
    4. Kör, Burcu & Wakkee, Ingrid & van der Sijde, Peter, 2021. "How to promote managers’ innovative behavior at work: Individual factors and perceptions," Technovation, Elsevier, vol. 99(C).
    5. Jeou-Shyan Horng & Chung-Jen Wang & Chih-Hsing Liu & Sheng-Fang Chou & Chang-Yen Tsai, 2016. "The Role of Sustainable Service Innovation in Crafting the Vision of the Hospitality Industry," Sustainability, MDPI, vol. 8(3), pages 1-18, March.
    6. Mariia Bordian & Irene Gil-Saura & Gloria Berenguer-Contri & María-Eugenia Ruiz-Molina & Antonio Marín-García, 2024. "Boost effect of sustainable practices and relational innovation on value co-creation and brand equity: outcomes of hotel size moderation," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(3), pages 717-733, September.

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    Keywords

    Innovation; Creativity; Service;
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