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Fostering strategic learning capability to enhance creativity in small service businesses

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  • Peter Wyer
  • Stephen Donohoe
  • Patrick Matthews

Abstract

Potentially, owner manager creativity is a major source of competitive advantage within small businesses. However, whilst smallness of operation bestows possible benefits and advantages which can facilitate or assist owner manager creative thinking and development activities, it also brings with it potential unique problem-types which can severely impact growth and squeeze out owner manager propensity to be creative and innovate. Within this article, we utilise Personal Construct Theory to demonstrate the complexity of the small business strategic learning and management processes in dealing with such a problem context, and the nature and role of owner manager creativity within these processes. Case study insight is used to demonstrate the ways in which creative owner managers are able to set themselves free from currently constraining existing personal worldviews and unfold and converge new ideas and produce alternative personal constructions of innovative development opportunities. Copyright Springer-Verlag 2010

Suggested Citation

  • Peter Wyer & Stephen Donohoe & Patrick Matthews, 2010. "Fostering strategic learning capability to enhance creativity in small service businesses," Service Business, Springer;Pan-Pacific Business Association, vol. 4(1), pages 9-26, March.
    • Handle: RePEc:spr:svcbiz:v:4:y:2010:i:1:p:9-26
    DOI: 10.1007/s11628-009-0086-2
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    Citations

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    Cited by:

    1. La Anh Duc & Nguyen Dinh Tho & Dilupa Nakandala & Yi-Chen Lan, 2020. "Team innovation in retail services: the role of ambidextrous leadership and team learning," Service Business, Springer;Pan-Pacific Business Association, vol. 14(1), pages 167-186, March.
    2. Sojung Kim & Byungun Yoon, 2012. "Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach," Service Business, Springer;Pan-Pacific Business Association, vol. 6(3), pages 323-348, September.
    3. Chung-Jen Wang & Chang-Yen Tsai, 2014. "Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 313-335, June.
    4. Samuel Adomako & Nguyen Phong Nguyen, 2023. "Green creativity, responsible innovation, and product innovation performance: A study of entrepreneurial firms in an emerging economy," Business Strategy and the Environment, Wiley Blackwell, vol. 32(7), pages 4413-4425, November.
    5. Yu-Shan Chen & Ching-Hsun Chang & Shu-Ling Yeh & Hsin-I Cheng, 2015. "Green shared vision and green creativity: the mediation roles of green mindfulness and green self-efficacy," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(3), pages 1169-1184, May.
    6. Jianfeng Jia & Huanxin Liu & Tachia Chin & Dongqing Hu, 2018. "The Continuous Mediating Effects of GHRM on Employees’ Green Passion via Transformational Leadership and Green Creativity," Sustainability, MDPI, vol. 10(9), pages 1-18, September.
    7. Daniel Palacios-Marques & Ignacio Gil-Pechuán & Seongbae Lim, 2011. "Improving human capital through knowledge management practices in knowledge-intensive business services," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 99-112, June.
    8. Yu-Shan Chen & Ching-Hsun Chang, 2013. "The Determinants of Green Product Development Performance: Green Dynamic Capabilities, Green Transformational Leadership, and Green Creativity," Journal of Business Ethics, Springer, vol. 116(1), pages 107-119, August.
    9. Jose Roig, 2010. "Introduction," Service Business, Springer;Pan-Pacific Business Association, vol. 4(1), pages 1-7, March.

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