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Team innovation in retail services: the role of ambidextrous leadership and team learning

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  • La Anh Duc

    (University of Economics, HCM City)

  • Nguyen Dinh Tho

    (University of Economics, HCM City
    Western Sydney University)

  • Dilupa Nakandala

    (Western Sydney University)

  • Yi-Chen Lan

    (Western Sydney University)

Abstract

Drawing upon the ambidextrous leadership theory for innovation, this study investigates the role of opening and closing leadership behaviors in both exploratory and exploitative learning in teams, and subsequently, in team innovation in the context of retail services. Results based on a survey data set collected from 296 team leaders in retail services in two major cities in Vietnam show that opening leadership behavior positively affects team exploratory learning and closing leadership behavior underlies team exploitative learning. Further, the interaction between opening and closing leadership behaviors positively affects both team exploratory and exploitative learning. Finally, these two types of team learning enhance team innovation. Our findings extend the existing literature on ambidextrous leadership, learning, and innovation to the team level in a transitioning economy and suggest possible ways for team leaders to enhance team innovation performance.

Suggested Citation

  • La Anh Duc & Nguyen Dinh Tho & Dilupa Nakandala & Yi-Chen Lan, 2020. "Team innovation in retail services: the role of ambidextrous leadership and team learning," Service Business, Springer;Pan-Pacific Business Association, vol. 14(1), pages 167-186, March.
    • Handle: RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-020-00412-x
    DOI: 10.1007/s11628-020-00412-x
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    References listed on IDEAS

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    Cited by:

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    2. Marinko Skare & Domingo Riberio Soriano, 2022. "Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis," Service Business, Springer;Pan-Pacific Business Association, vol. 16(2), pages 283-307, June.
    3. Víctor Mercader & Esthela Galván-Vela & Rafael Ravina-Ripoll & Cristina Raluca Gh. Popescu, 2021. "A Focus on Ethical Value under the Vision of Leadership, Teamwork, Effective Communication and Productivity," JRFM, MDPI, vol. 14(11), pages 1-32, November.
    4. Gökhan Akıncı & Lutfihak Alpkan & Bora Yıldız & Gaye Karacay, 2022. "The Link between Ambidextrous Leadership and Innovative Work Behavior in a Military Organization: The Moderating Role of Climate for Innovation," Sustainability, MDPI, vol. 14(22), pages 1-19, November.

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