An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study
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References listed on IDEAS
- Chao-Ton Su & Chin-Sen Lin, 2008. "A case study on the application of Fuzzy QFD in TRIZ for service quality improvement," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(5), pages 563-578, October.
- Arash Shahin & Masoud Pourhamidi, 2011. "Service TRIZ: an approach for service quality design – with a case study in the hospitality industry," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 5(4), pages 291-308.
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Cited by:
- Miroslav Kneževic & Slobodan Cerovic & Vladimir Džamic & Tijana Radojevic, 2017. "Total Quality Management Implementation and Guest Satisfaction in Hospitality," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 124-124, February.
- Ronald J. Degen, 2013. "Satisfaction of Patients in Health Care: Some Critical Issues with Research Projects that Measure Satisfaction," Working Papers 95, globADVANTAGE, Polytechnic Institute of Leiria.
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Keywords
TRIZ; SERVQUAL; hospital; service quality; health-care service quality;All these keywords.
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