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Modeling and initiating knowledge management program using FQFD: a case study involving a healthcare institute

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  • Ching-Wen Chen

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  • Ching-Wen Chen, 2012. "Modeling and initiating knowledge management program using FQFD: a case study involving a healthcare institute," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(3), pages 889-915, April.
    • Handle: RePEc:spr:qualqt:v:46:y:2012:i:3:p:889-915
    DOI: 10.1007/s11135-011-9432-2
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    References listed on IDEAS

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    1. Cepeda, Gabriel & Vera, Dusya, 2007. "Dynamic capabilities and operational capabilities: A knowledge management perspective," Journal of Business Research, Elsevier, vol. 60(5), pages 426-437, May.
    2. Erol, Ismail & Ferrell, W.G.William Jr., 2004. "A methodology to support decision making across the supply chain of an industrial distributor," International Journal of Production Economics, Elsevier, vol. 89(2), pages 119-129, May.
    3. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    4. Gee W. Bock & Young-Gul Kim, 2002. "Breaking the Myths of Rewards: An Exploratory Study of Attitudes about Knowledge Sharing," Information Resources Management Journal (IRMJ), IGI Global, vol. 15(2), pages 14-21, April.
    5. Chao-Ton Su & Chin-Sen Lin, 2008. "A case study on the application of Fuzzy QFD in TRIZ for service quality improvement," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(5), pages 563-578, October.
    6. B. Matthews & Frank Baker & Rachel Spillers, 2003. "How True Is True? Assessing Socially Desirable Response Bias," Quality & Quantity: International Journal of Methodology, Springer, vol. 37(3), pages 327-335, August.
    7. P. Fatimah & Jemain Abdul Aziz & M. Anuar & Saludin Nasir, 2009. "Quality_Marriage Deployment in determining priority needs for initiating marriage loyalty," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(3), pages 401-416, May.
    8. Ji-Feng Ding, 2009. "Applying fuzzy quality function deployment (QFD) to identify solutions of service delivery system for port of Kaohsiung," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(4), pages 553-570, July.
    9. Shaohua “Carolyn” Mu & Devi R. Gnyawali & Donald E. Hatfield, 2007. "Foreign subsidiaries’ learning from local environments: An empirical test," Management International Review, Springer, vol. 47(1), pages 79-102, February.
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    Cited by:

    1. Shun-Hsing Chen, 2016. "Determining the service demands of an aging population by integrating QFD and FMEA method," Quality & Quantity: International Journal of Methodology, Springer, vol. 50(1), pages 283-298, January.

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