IDEAS home Printed from https://ideas.repec.org/a/spr/pubtra/v9y2017i3d10.1007_s12469-016-0150-y.html
   My bibliography  Save this article

Impact of real-time crowding information: a Stockholm metro pilot study

Author

Listed:
  • Yizhou Zhang

    (KTH Royal Institute of Technology)

  • Erik Jenelius

    (KTH Royal Institute of Technology)

  • Karl Kottenhoff

    (KTH Royal Institute of Technology)

Abstract

The paper evaluates the impact of real-time crowding information (RTCI) provision based on a pilot study at a Stockholm metro station. During a 6-day test period, RTCI for each car in the next arriving train was provided through a visual display and speakers. The impact is evaluated in three dimensions: (1) passenger attention is analyzed using video analysis; (2) passenger valuation is evaluated with traveler surveys; (3) passenger action is analyzed with in-vehicle passenger load data. It is estimated that around 25% of the passengers noticed, understood and considered the provided information useful for their travel decisions. Further, RTCI had a statistically significant positive impact on the boarding distribution between cars and, as a result, on the downstream in-vehicle crowding in the trains. RTCI reduced the share of passengers boarding the first, most crowded car by 4.3% points for trains that were crowded on arrival, and increased the share of passengers boarding the second, less crowded car by 4.1% points. The findings also suggest that many passengers may value the provided crowding information positively even though it does not change their travel decisions. The results indicate that RTCI may be a useful technology for public transport operators and agencies for increasing the utilization of available train capacity and reducing crowding.

Suggested Citation

  • Yizhou Zhang & Erik Jenelius & Karl Kottenhoff, 2017. "Impact of real-time crowding information: a Stockholm metro pilot study," Public Transport, Springer, vol. 9(3), pages 483-499, October.
    • Handle: RePEc:spr:pubtra:v:9:y:2017:i:3:d:10.1007_s12469-016-0150-y
    DOI: 10.1007/s12469-016-0150-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12469-016-0150-y
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12469-016-0150-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Kim, Kyung Min & Hong, Sung-Pil & Ko, Suk-Joon & Kim, Dowon, 2015. "Does crowding affect the path choice of metro passengers?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 292-304.
    2. Lam, William H. K. & Cheung, Chung-Yu & Lam, C. F., 1999. "A study of crowding effects at the Hong Kong light rail transit stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 33(5), pages 401-415, June.
    3. Oded Cats & Erik Jenelius, 2014. "Dynamic Vulnerability Analysis of Public Transport Networks: Mitigation Effects of Real-Time Information," Networks and Spatial Economics, Springer, vol. 14(3), pages 435-463, December.
    4. Kim, Hyunmi & Kwon, Sohee & Wu, Seung Kook & Sohn, Keemin, 2014. "Why do passengers choose a specific car of a metro train during the morning peak hours?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 61(C), pages 249-258.
    5. Watkins, Kari Edison & Ferris, Brian & Borning, Alan & Rutherford, G. Scott & Layton, David, 2011. "Where Is My Bus? Impact of mobile real-time information on the perceived and actual wait time of transit riders," Transportation Research Part A: Policy and Practice, Elsevier, vol. 45(8), pages 839-848, October.
    6. Mark Wardman & Gerard Whelan, 2011. "Twenty Years of Rail Crowding Valuation Studies: Evidence and Lessons from British Experience," Transport Reviews, Taylor & Francis Journals, vol. 31(3), pages 379-398.
    7. Beirão, Gabriela & Sarsfield Cabral, J.A., 2007. "Understanding attitudes towards public transport and private car: A qualitative study," Transport Policy, Elsevier, vol. 14(6), pages 478-489, November.
    8. Li, Zheng & Hensher, David A., 2011. "Crowding and public transport: A review of willingness to pay evidence and its relevance in project appraisal," Transport Policy, Elsevier, vol. 18(6), pages 880-887, November.
    9. Dziekan, Katrin & Kottenhoff, Karl, 2007. "Dynamic at-stop real-time information displays for public transport: effects on customers," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(6), pages 489-501, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Luan, Xiaojie & Corman, Francesco, 2022. "Passenger-oriented traffic control for rail networks: An optimization model considering crowding effects on passenger choices and train operations," Transportation Research Part B: Methodological, Elsevier, vol. 158(C), pages 239-272.
    2. Kapatsila, Bogdan & Bahamonde-Birke, Francisco J. & van Lierop, Dea & Grisé, Emily, 2023. "Impact of the COVID-19 pandemic on the comfort of riding a crowded bus in Metro Vancouver, Canada," Transport Policy, Elsevier, vol. 141(C), pages 83-96.
    3. Ma, Zhenliang & Koutsopoulos, Haris N. & Liu, Tianyou & Basu, Abhishek Arunasis, 2020. "Behavioral response to promotion-based public transport demand management: Longitudinal analysis and implications for optimal promotion design," Transportation Research Part A: Policy and Practice, Elsevier, vol. 141(C), pages 356-372.
    4. Jenelius, Erik, 2018. "Public transport experienced service reliability: Integrating travel time and travel conditions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 117(C), pages 275-291.
    5. Arkadiusz Drabicki & Rafał Kucharski & Oded Cats, 2023. "Mitigating bus bunching with real-time crowding information," Transportation, Springer, vol. 50(3), pages 1003-1030, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Liudan Jiao & Liyin Shen & Chenyang Shuai & Yongtao Tan & Bei He, 2017. "Measuring Crowdedness between Adjacent Stations in an Urban Metro System: a Chinese Case Study," Sustainability, MDPI, vol. 9(12), pages 1-14, December.
    2. Jenelius, Erik, 2018. "Public transport experienced service reliability: Integrating travel time and travel conditions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 117(C), pages 275-291.
    3. Allard, Ryan F. & Moura, Filipe, 2018. "Effect of transport transfer quality on intercity passenger mode choice," Transportation Research Part A: Policy and Practice, Elsevier, vol. 109(C), pages 89-107.
    4. Basu, Debasis & Hunt, John Douglas, 2012. "Valuing of attributes influencing the attractiveness of suburban train service in Mumbai city: A stated preference approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 46(9), pages 1465-1476.
    5. Lin, Joanne Yuh-Jye & Jenelius, Erik & Cebecauer, Matej & Rubensson, Isak & Chen, Cynthia, 2023. "The equity of public transport crowding exposure," Journal of Transport Geography, Elsevier, vol. 110(C).
    6. Li, Hao & Gao, Kun & Tu, Huizhao, 2017. "Variations in mode-specific valuations of travel time reliability and in-vehicle crowding: Implications for demand estimation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 103(C), pages 250-263.
    7. Ji, Yanjie & Gao, Liangpeng & Chen, Dandan & Ma, Xinwei & Zhang, Ruochen, 2018. "How does a static measure influence passengers’ boarding behaviors and bus dwell time? Simulated evidence from Nanjing bus stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 110(C), pages 13-25.
    8. de Palma, André & Kilani, Moez & Proost, Stef, 2015. "Discomfort in mass transit and its implication for scheduling and pricing," Transportation Research Part B: Methodological, Elsevier, vol. 71(C), pages 1-18.
    9. Yap, Menno & Cats, Oded, 2021. "Taking the path less travelled: Valuation of denied boarding in crowded public transport systems," Transportation Research Part A: Policy and Practice, Elsevier, vol. 147(C), pages 1-13.
    10. Márquez, Luis & Alfonso A, Julieth V. & Poveda, Juan C., 2019. "In-vehicle crowding: Integrating tangible attributes, attitudes, and perceptions in a choice context between BRT and metro," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 452-465.
    11. Soza-Parra, Jaime & Raveau, Sebastián & Muñoz, Juan Carlos & Cats, Oded, 2019. "The underlying effect of public transport reliability on users’ satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 83-93.
    12. Puteri Paramita & Zuduo Zheng & Md Mazharul Haque & Simon Washington & Paul Hyland, 2018. "User satisfaction with train fares: A comparative analysis in five Australian cities," PLOS ONE, Public Library of Science, vol. 13(6), pages 1-26, June.
    13. Luan, Xiaojie & Corman, Francesco, 2022. "Passenger-oriented traffic control for rail networks: An optimization model considering crowding effects on passenger choices and train operations," Transportation Research Part B: Methodological, Elsevier, vol. 158(C), pages 239-272.
    14. Zhang, Junlin & Yang, Hai & Lindsey, Robin & Li, Xinwei, 2020. "Modeling and managing congested transit service with heterogeneous users under monopoly," Transportation Research Part B: Methodological, Elsevier, vol. 132(C), pages 249-266.
    15. Cats, Oded & West, Jens & Eliasson, Jonas, 2016. "A dynamic stochastic model for evaluating congestion and crowding effects in transit systems," Transportation Research Part B: Methodological, Elsevier, vol. 89(C), pages 43-57.
    16. Hörcher, Daniel & Graham, Daniel J. & Anderson, Richard J., 2017. "Crowding cost estimation with large scale smart card and vehicle location data," Transportation Research Part B: Methodological, Elsevier, vol. 95(C), pages 105-125.
    17. Hänseler, Flurin S. & van den Heuvel, Jeroen P.A. & Cats, Oded & Daamen, Winnie & Hoogendoorn, Serge P., 2020. "A passenger-pedestrian model to assess platform and train usage from automated data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 948-968.
    18. Bouscasse, Hélène & de Lapparent, Matthieu, 2019. "Perceived comfort and values of travel time savings in the Rhône-Alpes Region," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 370-387.
    19. Marina Lagune-Reutler & Andrew Guthrie & Yingling Fan & David Levinson, 2015. "Transit Riders' Perception of Waiting Time and Stops' Surrounding Environments," Working Papers 000142, University of Minnesota: Nexus Research Group.
    20. Alessandro Vitale & Giuseppe Guido & Daniele Rogano, 2016. "A smartphone based DSS platform for assessing transit service attributes," Public Transport, Springer, vol. 8(2), pages 315-340, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:pubtra:v:9:y:2017:i:3:d:10.1007_s12469-016-0150-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.