Complementary Use of Rasch Models and Nonlinear Principal Components Analysis in the Assessment of the Opinion of Europeans About Utilities
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DOI: 10.1007/s00357-011-9081-0
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- Marzio Galeotti & Yana Rubashkina & Silvia Salini & Elena Verdolini, 2014. "Environmental Policy Performance and its Determinants: Application of a three-level random intercept model," IEFE Working Papers 71, IEFE, Center for Research on Energy and Environmental Economics and Policy, Universita' Bocconi, Milano, Italy.
- Marzio Galeotti & Yana Rubashkina & Silvia Salini & Elena Verdolini, 2014. "Environmental Policy Performance and its Determinants: Application of a Three-level Random Intercept Model," Working Papers 2014.90, Fondazione Eni Enrico Mattei.
- Galeotti, Marzio & Rubashkina, Yana & Salini, Silvia & Verdolini, Elena, 2014. "Environmental Policy Performance and its Determinants: Application of a Three-level Random Intercept Model," Climate Change and Sustainable Development 188379, Fondazione Eni Enrico Mattei (FEEM).
- Federico ANDREIS & Pier Alda FERRARI, 2015. "Customer Satisfaction Evaluation Using Multidimensional Item Response Theory Models," Departmental Working Papers 2015-25, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
- Giancarlo MANZI & Pier Alda FERRARI, "undated". "Statistical methods for evaluating satisfaction with public services Abstract: Contrary to private enterprises, public enterprises can be unaware of the impact of their performance when providing serv," CIRIEC Working Papers 1404, CIRIEC - Université de Liège.
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Keywords
Customer satisfaction; Eurobarometer; Ordinal variables; Service quality;All these keywords.
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