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Exogenous Shocks and Business Process Management

Author

Listed:
  • Maximilian Röglinger

    (University of Bayreuth)

  • Ralf Plattfaut

    (South Westphalia University of Applied Sciences)

  • Vincent Borghoff

    (South Westphalia University of Applied Sciences)

  • Georgi Kerpedzhiev

    (Project Group Business & Information Systems Engineering of the Fraunhofer FIT)

  • Jörg Becker

    (University of Münster)

  • Daniel Beverungen

    (Paderborn University)

  • Jan Brocke

    (University of Liechtenstein)

  • Amy Looy

    (Gent University)

  • Adela del-Río-Ortega

    (University of Seville)

  • Stefanie Rinderle-Ma

    (University of Vienna)

  • Michael Rosemann

    (Queensland University of Technology)

  • Flavia Maria Santoro

    (State University of Rio de Janeiro)

  • Peter Trkman

    (University of Ljubljana)

Abstract

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as continuous process improvement, process reengineering, process innovation, and process drift. However, exogenous shocks, which lead to unintentional and radical process change, have been neglected in BPM research although they severely affect an organization’s context, strategy, and business processes. This research note conceptualizes the interplay of exogenous shocks and BPM in terms of the effects that such shocks can have on organizations’ overall process performance over time. On this foundation, related challenges and opportunities for BPM via several rounds of idea generation and consolidation within a diverse team of BPM scholars are identified. The paper discusses findings in light of extant literature from BPM and related disciplines, as well as present avenues for future (BPM) research to invigorate the academic discourse on the topic.

Suggested Citation

  • Maximilian Röglinger & Ralf Plattfaut & Vincent Borghoff & Georgi Kerpedzhiev & Jörg Becker & Daniel Beverungen & Jan Brocke & Amy Looy & Adela del-Río-Ortega & Stefanie Rinderle-Ma & Michael Rosemann, 2022. "Exogenous Shocks and Business Process Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(5), pages 669-687, October.
    • Handle: RePEc:spr:binfse:v:64:y:2022:i:5:d:10.1007_s12599-021-00740-w
    DOI: 10.1007/s12599-021-00740-w
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    References listed on IDEAS

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