IDEAS home Printed from https://ideas.repec.org/a/sae/woemps/v36y2022i1p139-155.html
   My bibliography  Save this article

Relationship-Based Care Work, Austerity and Aged Care

Author

Listed:
  • Donna Baines

    (The University of British Columbia, Canada)

  • Annabel Dulhunty

    (University of Sydney, Australia)

  • Sara Charlesworth

    (RMIT University, Australia)

Abstract

Home care and aged care in English-speaking countries around the globe have enthusiastically taken up a model of work known as ‘relationship-based care’ (RBC). Part of the popularity of RBC is because it does not challenge austerity, underfunding, and extensive managerialism. Instead it works within and through them to foster caring connections between patients, staff, and families, and is able to do so because workers are willing to self-sacrifice for clients. Drawing on case study data collected using a ‘rapid ethnography’ methodology in two large Australian aged care organisations, this article explores workers’ experience of work and contributes to Bolton’s typology of emotion management in the relationship-based care endeavour. Our typology includes: (1) austerity-linked sacrifice; (2) official discourse; (3) faux control; and (4) compulsory time philanthropy. The article contributes to debates on care work, relationship-based care, emotional labour, and emotion management and working in the context of austerity and managerialism.

Suggested Citation

  • Donna Baines & Annabel Dulhunty & Sara Charlesworth, 2022. "Relationship-Based Care Work, Austerity and Aged Care," Work, Employment & Society, British Sociological Association, vol. 36(1), pages 139-155, February.
    • Handle: RePEc:sae:woemps:v:36:y:2022:i:1:p:139-155
    DOI: 10.1177/0950017020980985
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0950017020980985
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0950017020980985?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Peter Ikeler, 2016. "Deskilling emotional labour: evidence from department store retail," Work, Employment & Society, British Sociological Association, vol. 30(6), pages 966-983, December.
    2. L.J.B. Hayes & Sian Moore, 2017. "Care in a Time of Austerity: the Electronic Monitoring of Homecare Workers’ Time," Gender, Work and Organization, Wiley Blackwell, vol. 24(4), pages 329-344, July.
    3. Nancy Folbre, 2012. "Should Women Care Less? Intrinsic Motivation and Gender Inequality," British Journal of Industrial Relations, London School of Economics, vol. 50(4), pages 597-619, December.
    4. Mark W Skinner & Alun E Joseph & Rachel V Herron, 2013. "Spaces of Resistance or Acquiescence? Learning from Media Discourses on the Role of Voluntarism in Ageing Communities," Environment and Planning A, , vol. 45(2), pages 438-450, February.
    5. Harvey, David, 2007. "A Brief History of Neoliberalism," OUP Catalogue, Oxford University Press, number 9780199283279.
    6. Sharon C. Bolton, 2009. "Getting to the heart of the emotional labour process: a reply to Brook," Work, Employment & Society, British Sociological Association, vol. 23(3), pages 549-560, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Richard Godfrey & Joanna Brewis, 2018. "‘Nowhere else sells bliss like this’: Exploring the emotional labour of soldiers at war," Gender, Work and Organization, Wiley Blackwell, vol. 25(6), pages 653-669, November.
    2. Jamie Redman, 2020. "The Benefit Sanction: A Correctional Device or a Weapon of Disgust?," Sociological Research Online, , vol. 25(1), pages 84-100, March.
    3. Grzegorz W. Kolodko, 2009. "A Two-thirds Rate of Success: Polish Transformation and Economic Development, 1989-2008," WIDER Working Paper Series RP2009-14, World Institute for Development Economic Research (UNU-WIDER).
    4. Andrew Crookston, 2012. "Thomas J. Bassett and Alex Winter-Nelson: The atlas of world hunger," Agriculture and Human Values, Springer;The Agriculture, Food, & Human Values Society (AFHVS), vol. 29(2), pages 277-278, June.
    5. Cohen, Joseph N, 2010. "Neoliberalism’s relationship with economic growth in the developing world: Was it the power of the market or the resolution of financial crisis?," MPRA Paper 24527, University Library of Munich, Germany.
    6. María Gabriela Palacio, 2016. "Institutionalizing segregation: Conditional cash transfers and employment choices," WIDER Working Paper Series wp-2016-91, World Institute for Development Economic Research (UNU-WIDER).
    7. Magdalena Correo Henao & Daniela Amaya Castro & Mario Andrés Ospina Ramírez & Federico Suárez Ricaurte, 2021. "Pobreza y desigualdad prospectiva 2030. XXI jornadas de derecho constitucional constitucionalismo en ransformación. Prospectiva 2030," Books, Universidad Externado de Colombia, Facultad de Derecho, number 1298, October.
    8. Blocker, Christopher P. & Ruth, Julie A. & Sridharan, Srinivas & Beckwith, Colin & Ekici, Ahmet & Goudie-Hutton, Martina & Rosa, José Antonio & Saatcioglu, Bige & Talukdar, Debabrata & Trujillo, Carlo, 2013. "Understanding poverty and promoting poverty alleviation through transformative consumer research," Journal of Business Research, Elsevier, vol. 66(8), pages 1195-1202.
    9. Diana Floegel & Kaitlin L. Costello, 2022. "Methods for a feminist technoscience of information practice: Design justice and speculative futurities," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(4), pages 625-634, April.
    10. Ravenscroft, Sue & Williams, Paul F., 2009. "Making imaginary worlds real: The case of expensing employee stock options," Accounting, Organizations and Society, Elsevier, vol. 34(6-7), pages 770-786, August.
    11. Lucy Burke, 2017. "Imagining a future without dementia: fictions of regeneration and the crises of work and sustainability," Palgrave Communications, Palgrave Macmillan, vol. 3(1), pages 1-9, December.
    12. Aisling Gallagher, 2014. "The ‘Caring Entrepreneur’? Childcare Policy and Private Provision in an Enterprising Age," Environment and Planning A, , vol. 46(5), pages 1108-1123, May.
    13. Jamie Morgan & Brendan Sheehan, 2015. "The Concept of Trust and the Political Economy of John Maynard Keynes, Illustrated Using Central Bank Forward Guidance and the Democratic Dilemma in Europe," Review of Social Economy, Taylor & Francis Journals, vol. 73(1), pages 113-137, March.
    14. Kolodko, Grzegorz W., 2010. "The Great Transformation 1989-2029: Could It Have Been Better? Will It Be Better?," WIDER Working Paper Series 040, World Institute for Development Economic Research (UNU-WIDER).
    15. John R. Posey, 2021. "The geographic redistribution of income in the United States, 1970–2010: the role of the super-wealthy," Letters in Spatial and Resource Sciences, Springer, vol. 14(3), pages 321-333, December.
    16. Ejiogu, Amanze & Ambituuni, Ambisisi & Ejiogu, Chibuzo, 2021. "Accounting for accounting’s role in the neoliberalization processes of social housing in England: A Bourdieusian perspective," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 80(C).
    17. Geoffrey Schneider & Paul Susman, 2010. "Uneven Development and Grounded Comparative Institutional Advantage: Lessons from Sweden and Mondragon," Forum for Social Economics, Springer;The Association for Social Economics, vol. 39(1), pages 1-11, April.
    18. Veselin Draskovic & Mimo Draskovic, 2012. "Institutional Nihilism Of The Post-Socialist Transition," Montenegrin Journal of Economics, Economic Laboratory for Transition Research (ELIT), vol. 8(2), pages 191-206.
    19. Wu, Qiyan & Zhang, Xiaoling & Liu, Chunhui & Chen, Zhou, 2018. "The de-industrialization, re-suburbanization and health risks of brownfield land reuse: Case study of a toxic soil event in Changzhou, China," Land Use Policy, Elsevier, vol. 74(C), pages 187-194.
    20. Alain Topor & David Matscheck, 2021. "Diversity, Complexity and Ordinality: Mental Health Services Outside the Institutions—Service Users’ and Professionals’ Experience-Based Practices and Knowledges, and New Public Management," IJERPH, MDPI, vol. 18(13), pages 1-13, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:woemps:v:36:y:2022:i:1:p:139-155. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.britsoc.co.uk/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.