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Beyond the control‐resistance debate

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  • Sharon C. Bolton
  • Maeve Houlihan

Abstract

Purpose - The purpose of this short paper is to introduce the special issue and outline its major themes. Design/methodology/approach - The control‐resistance literatures are described, and the necessity for field‐led empirical accounts is amplified, as a precursor to introducing the contributions to this special issue. Findings - Forms of control co‐mingle and the old imprints the new. Theories of control, resistance, agency and consent can most usefully be expanded by engaging with empirical accounts, resisting duality, and embracing multidimensionality. Originality/value - This paper offers a review of the state of debate about control and resistance within organisation studies, and calls for field‐informed accounts and fresh perspectives.

Suggested Citation

  • Sharon C. Bolton & Maeve Houlihan, 2009. "Beyond the control‐resistance debate," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 6(1/2), pages 5-13, March.
    • Handle: RePEc:eme:qrampp:v:6:y:2009:i:1/2:p:5-13
    DOI: 10.1108/11766090910940629
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    References listed on IDEAS

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    1. Hugh Willmott, 1993. "Strength Is Ignorance; Slavery Is Freedom: Managing Culture In Modern Organizations," Journal of Management Studies, Wiley Blackwell, vol. 30(4), pages 515-552, July.
    2. Sharon C. Bolton, 2004. "A Simple Matter of Control? NHS Hospital Nurses and New Management," Journal of Management Studies, Wiley Blackwell, vol. 41(2), pages 317-333, March.
    3. Sharon C. Bolton & Carol Boyd, 2003. "Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart," Work, Employment & Society, British Sociological Association, vol. 17(2), pages 289-308, June.
    4. Hodson,Randy, 2001. "Dignity at Work," Cambridge Books, Cambridge University Press, number 9780521771313, November.
    5. George Callaghan & Paul Thompson, 2000. "Edwards Revised: Technical Control and Call Centres," Open Discussion Papers in Economics 25, The Open University, Faculty of Social Sciences, Department of Economics.
    6. Patrice Rosenthal, 2004. "Management Control as an Employee Resource: The Case of Front‐line Service Workers," Journal of Management Studies, Wiley Blackwell, vol. 41(4), pages 601-622, June.
    7. Hodson,Randy, 2001. "Dignity at Work," Cambridge Books, Cambridge University Press, number 9780521778121, November.
    8. George Callaghan & Paul Thompson, 2002. "‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour," Journal of Management Studies, Wiley Blackwell, vol. 39(2), pages 233-254, March.
    9. Sharon C. Bolton & Maeve Houlihan, 2005. "The (mis)representation of customer service," Work, Employment & Society, British Sociological Association, vol. 19(4), pages 685-703, December.
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    Cited by:

    1. Märt Masso, 2013. "Determinants of employee work schedule and method control," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 34(3), pages 451-469, August.

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