The Crisis of Civil Service Trade Unionism: A Case Study of Call Centre Development in a Civil Service Agency
Author
Abstract
Suggested Citation
DOI: 10.1177/0950017004040767
Download full text from publisher
References listed on IDEAS
- David Knights & Darren McCabe, 1998. "‘What Happens when the Phone goes Wild?’: Staff, Stress and Spaces for Escape in a BPR Telephone Banking Work Regime," Journal of Management Studies, Wiley Blackwell, vol. 35(2), pages 163-194, March.
- Colin Duncan, 2001. "The Impact of Two Decades of Reform of British Public Sector Industrial Relations," Public Money & Management, Taylor & Francis Journals, vol. 21(1), pages 27-34, January.
- Simon Clarke, 1988. "Keynesianism, Monetarism and the Crisis of the State," Books, Edward Elgar Publishing, number 88.
- Fernie, Sue & Metcalf, David, 1998. "(Not)hanging on the telephone: payment systems in the new sweatshops," LSE Research Online Documents on Economics 20275, London School of Economics and Political Science, LSE Library.
- Sue Fernie & David Metcalf, 1998. "(Not)Hanging on the Telephone: Payment systems in the New Sweatshops," CEP Discussion Papers dp0390, Centre for Economic Performance, LSE.
- Gloria Lankshear & Peter Cook & David Mason & Sally Coates & Graham Button, 2001. "Call Centre Employees' Responses to Electronic Monitoring: Some Research Findings," Work, Employment & Society, British Sociological Association, vol. 15(3), pages 595-605, September.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Daniel Nyberg & Graham Sewell, 2014. "Collaboration, Co-operation or Collusion? Contrasting Employee Responses to Managerial Control in Three Call Centres," British Journal of Industrial Relations, London School of Economics, vol. 52(2), pages 308-332, June.
- Keith Townsend, 2007. "Who Has Control in Teams without Teamworking?," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 28(4), pages 622-649, November.
- Phil Taylor & Gareth Mulvey & Jeff Hyman & Peter Bain, 2002. "Work Organization, Control and the Experience of Work in Call Centres," Work, Employment & Society, British Sociological Association, vol. 16(1), pages 133-150, March.
- Alex J Wood & Mark Graham & Vili Lehdonvirta & Isis Hjorth, 2019. "Good Gig, Bad Gig: Autonomy and Algorithmic Control in the Global Gig Economy," Work, Employment & Society, British Sociological Association, vol. 33(1), pages 56-75, February.
- Rosemary Batt & Hiroatsu Nohara & Hyunji Kwon, 2010.
"Employer Strategies and Wages in New Service Activities: A Comparison of Co‐ordinated and Liberal Market Economies,"
British Journal of Industrial Relations, London School of Economics, vol. 48(2), pages 400-435, June.
- Rosemary Batt & Hiroatsu Nohara & Hyunji King'S College London Kwon, 2010. "Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies," Post-Print halshs-00484745, HAL.
- Dunja VujiÄ ić & Ana JoviÄ ić & Danijela Lalić & Snježana Gagić & Aleksandar Cvejanov, 2015. "The relation between job insecurity, job satisfaction and organizational commitment among employees in the tourism sector in Novi Sad," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 36(4), pages 633-652, November.
- James, Kieran, 2008. "A Critical Theory perspective on the pressures, contradictions and dilemmas faced by entry-level accounting academics," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 19(8), pages 1263-1295.
- Phil Taylor & Chris Baldry & Peter Bain & Vaughan Ellis, 2003. "`A Unique Working Environment': Health, Sickness and Absence Management in UK Call Centres," Work, Employment & Society, British Sociological Association, vol. 17(3), pages 435-458, September.
- Michael Fisher, 2007. "The New Politics of Technology in the British Civil Service," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 28(4), pages 523-551, November.
- Sarımehmet Duman, Özgün, 2022. "A thorough look into the state-market divide: depoliticisation of privatisation in post-crisis Greece," LSE Research Online Documents on Economics 114448, London School of Economics and Political Science, LSE Library.
- Nigel Nicholson, 1999. "Seven deadly syndromes of management and organization: the view from evolutionary psychology," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 19(7-8), pages 411-426.
- Imre Gergely Szabó & Marta Kahancová, 2012. "Acting on the Edge of Public Sector: Hospital Corporatization and Collective Bargaining in Hungary and Slovakia," Discussion Papers 1, Central European Labour Studies Institute (CELSI).
- A Leyshon & A Tickell, 1994. "Money Order? The Discursive Construction of Bretton Woods and the Making and Breaking of Regulatory Space," Environment and Planning A, , vol. 26(12), pages 1861-1890, December.
- Rachel Friedman & Gillad Rosen, 2020. "The face of affordable housing in a neoliberal paradigm," Urban Studies, Urban Studies Journal Limited, vol. 57(5), pages 959-975, April.
- Pierre Filion, 2015. "Suburban Inertia: The Entrenchment of Dispersed Suburbanism," International Journal of Urban and Regional Research, Wiley Blackwell, vol. 39(3), pages 633-640, May.
- Annina Kaltenbrunner & Elif Karaçimen & Joel Rabinovich, 2023. "The changing financial practises of Brazilian and Turkish firms under financial subordination, a mixed-methods analysis," Working Papers PKWP2306, Post Keynesian Economics Society (PKES).
- Pınar E Dönmez, 2021. "Against austerity and repression: Historical and contemporary manifestations of progressive politicisation in Turkey," Environment and Planning C, , vol. 39(3), pages 512-535, May.
- D Cassidy & J Sutherland, 2008. "Going Absent, Then Just Going? A Case Study Examination of Absence and Quitting," Economic Issues Journal Articles, Economic Issues, vol. 13(2), pages 1-20, September.
- Zanna Aa & Josée Bloemer & Jörg Henseler, 2015. "Using customer contact centres as relationship marketing instruments," Service Business, Springer;Pan-Pacific Business Association, vol. 9(2), pages 185-208, June.
- Paul Smith & Gary Morton, 1993. "Union Exclusion and the Decollectivization of Industrial Relations in Contemporary Britain," British Journal of Industrial Relations, London School of Economics, vol. 31(1), pages 97-114, March.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:woemps:v:18:y:2004:i:1:p:157-177. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.britsoc.co.uk/ .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.