Factors Causing Stress: A Study of Indian Call Centres
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DOI: 10.5901/ajis.2013.v2n8p247
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References listed on IDEAS
- David Knights & Darren McCabe, 1998. "‘What Happens when the Phone goes Wild?’: Staff, Stress and Spaces for Escape in a BPR Telephone Banking Work Regime," Journal of Management Studies, Wiley Blackwell, vol. 35(2), pages 163-194, March.
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