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Call Centre Employees' Responses to Electronic Monitoring: Some Research Findings

Author

Listed:
  • Gloria Lankshear

    (University of Plymouth)

  • Peter Cook

    (University of Plymouth)

  • David Mason

    (University of Plymouth)

  • Sally Coates

    (University of Plymouth)

  • Graham Button

    (Xerox Research Centre, Cambridge)

Abstract

No abstract is available for this item.

Suggested Citation

  • Gloria Lankshear & Peter Cook & David Mason & Sally Coates & Graham Button, 2001. "Call Centre Employees' Responses to Electronic Monitoring: Some Research Findings," Work, Employment & Society, British Sociological Association, vol. 15(3), pages 595-605, September.
    • Handle: RePEc:sae:woemps:v:15:y:2001:i:3:p:595-605
    DOI: 10.1177/09500170122119174
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    Citations

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    Cited by:

    1. Zanna Aa & Josée Bloemer & Jörg Henseler, 2015. "Using customer contact centres as relationship marketing instruments," Service Business, Springer;Pan-Pacific Business Association, vol. 9(2), pages 185-208, June.
    2. Michael Fisher, 2004. "The Crisis of Civil Service Trade Unionism: A Case Study of Call Centre Development in a Civil Service Agency," Work, Employment & Society, British Sociological Association, vol. 18(1), pages 157-177, March.
    3. Sharon C. Bolton & Maeve Houlihan, 2005. "The (mis)representation of customer service," Work, Employment & Society, British Sociological Association, vol. 19(4), pages 685-703, December.

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