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Human resource management impacts on labour productivity in tourism

Author

Listed:
  • X. Penny Li

    (Capital University of Economics and Business, People’s Republic of China)

  • Marion Joppe

    (University of Guelph, Canada)

  • Scott M. Meis

    (Tourism HR, Canada)

Abstract

This article presents the first multivariate analysis of the Human Resource Module (HRM) of the Canadian Tourism Satellite Account. Annual labour productivity is calculated for six tourism industries using the National Tourism Indicators and the HRM. The impact of various labour force characteristics on labour productivity is measured through the estimation of an econometric model. Labour productivity is found to increase with the capital labour ratio, the proportion of part-time hours, the share of hours supplied by women, the proportion of immigrant workers and the proportion of the most experienced workers.

Suggested Citation

  • X. Penny Li & Marion Joppe & Scott M. Meis, 2017. "Human resource management impacts on labour productivity in tourism," Tourism Economics, , vol. 23(5), pages 1028-1041, August.
    • Handle: RePEc:sae:toueco:v:23:y:2017:i:5:p:1028-1041
    DOI: 10.1177/1354816616662761
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    References listed on IDEAS

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