An Analysis of Causal Relationships Among the Factors Affecting the Performance of a Service Organization
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DOI: 10.1177/2158244021999394
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- Shu-Hsien Liao & Da-Chian Hu & Huan-Lun Chou, 2022. "Consumer Perceived Service Quality and Purchase Intention: Two Moderated Mediation Models Investigation," SAGE Open, , vol. 12(4), pages 21582440221, December.
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Keywords
service performance; transformative services; customer satisfaction; and interpretive structural modeling;All these keywords.
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