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Total interpretive structural modelling (TISM) of strategic performance management for Indian telecom service providers

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  • Neetu Yadav

Abstract

Purpose - – The purpose of this paper is to develop a total interpretive structural modelling (TSIM) of strategic factors related to performance management in the context of Indian Telecom Service Providers taking dual perspectives in account, i.e. enterprise perspective and subscribers’ perspective. Design/methodology/approach - – An evolving performance management framework, i.e. flexible strategy game-card has been taken as the basis to develop the strategic performance management model, where strategic factors have been identified through thematic content analysis and the hierarchical structure of factors has been developed using TISM. Findings - – Two total interpretive structural models have been developed, one for enterprise-related strategic factors, and another for subscriber-related strategic factors. These hierarchical structures portray the leading and lagging factors of performance, and showcase that financial performance indicators are the lagging indicators. Research limitations/implications - – This study has implications for both practitioners and academics. For practitioners, it provides an indicative list of strategic factors relevant for Indian telecom companies, which drive better financial results as well as a list of strategic factors that subscribers consider while assessing the performance of telecom operators. For academics, the methodology used provides a mechanism to conduct an exploratory study by identifying the variables of interest and highlighting their interactions through hierarchical structures. Originality/value - – The proposed strategic performance management models developed through qualitative modelling technique is a new effort altogether in the context of Indian telecom operators’. Capturing subscribers’ perspective of firm's performance is neglected in existing performance management literature, and this study makes a contribution in this regard.

Suggested Citation

  • Neetu Yadav, 2014. "Total interpretive structural modelling (TISM) of strategic performance management for Indian telecom service providers," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 63(4), pages 421-445, April.
    • Handle: RePEc:eme:ijppmp:v:63:y:2014:i:4:p:421-445
    DOI: 10.1108/IJPPM-04-2013-0081
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    Citations

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    Cited by:

    1. M., Balaji & K., Arshinder, 2016. "Modeling the causes of food wastage in Indian perishable food supply chain," Resources, Conservation & Recycling, Elsevier, vol. 114(C), pages 153-167.
    2. Mohit Yadav & Santosh Rangnekar & Umesh Bamel, 2016. "Workplace Flexibility Dimensions as Enablers of Organizational Citizenship Behavior," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 17(1), pages 41-56, March.
    3. Sushil, 2018. "How to check correctness of total interpretive structural models?," Annals of Operations Research, Springer, vol. 270(1), pages 473-487, November.
    4. Garima Sharma & Pravin Kumar, 2021. "An Analysis of Causal Relationships Among the Factors Affecting the Performance of a Service Organization," SAGE Open, , vol. 11(1), pages 21582440219, March.
    5. Zongwei Luo & Rameshwar Dubey & Thanos Papadopoulos & Benjamin Hazen & David Roubaud, 2018. "Explaining Environmental Sustainability in Supply Chains Using Graph Theory," Computational Economics, Springer;Society for Computational Economics, vol. 52(4), pages 1257-1275, December.
    6. Madhukar Patil & M. Suresh, 2019. "Modelling the Enablers of Workforce Agility in IoT Projects: A TISM Approach," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 20(2), pages 157-175, June.
    7. Sorooshian, Shahryar & Tavana, Madjid & Ribeiro-Navarrete, Samuel, 2023. "From classical interpretive structural modeling to total interpretive structural modeling and beyond: A half-century of business research," Journal of Business Research, Elsevier, vol. 157(C).
    8. Rojalin Patri & M. Suresh, 2017. "Modelling the Enablers of Agile Performance in Healthcare Organization: A TISM Approach," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 18(3), pages 251-272, September.
    9. Mansi Singh & Sanjay Dhir & Harsh Mishra, 2023. "Analysing the Antecedents of Entrepreneurial Bootstrapping and Bricolage: A Modified Total Interpretive Structural Modelling and MICMAC Approach," Journal of Entrepreneurship and Innovation in Emerging Economies, Entrepreneurship Development Institute of India, vol. 32(1), pages 7-38, March.
    10. Nagamani Subramanian & M. Suresh, 2022. "Social Sustainability Factors Influencing the Implementation of Sustainable HRM in Manufacturing SMEs," Humanistic Management Journal, Springer, vol. 7(3), pages 469-507, December.
    11. Ghaith M. Al-Abdallah & Kym E. Fraser & Abbas N. Albarq, 2021. "Internet-Based Entrepreneurial Ventures: An Empirical Investigation of Startup Business Strategies on Firm Performance from the MENA region," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 22(1), pages 29-41, March.
    12. Jaya Priyadarshini & Rajesh Kr Singh & Ruchi Mishra & Surajit Bag, 2022. "Investigating the interaction of factors for implementing additive manufacturing to build an antifragile supply chain: TISM-MICMAC approach," Operations Management Research, Springer, vol. 15(1), pages 567-588, June.
    13. Pradeep Kumar & Abid Haleem & Furqan Qamar & Urfi Khan, 2017. "Modelling Inland Waterborne Transport for Supply Chain Policy Planning: An Indian Perspective," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 18(4), pages 353-366, December.
    14. M. Suguna & Bhavin Shah & B. U. Sivakami & M. Suresh, 2022. "Factors affecting repurposing operations in Micro Small and Medium Enterprises during Covid-19 emergency," Operations Management Research, Springer, vol. 15(3), pages 1181-1197, December.
    15. Kumar, Sourabh & Barua, Mukesh Kumar, 2022. "A modeling framework and analysis of challenges faced by the Indian petroleum supply chain," Energy, Elsevier, vol. 239(PE).
    16. Abid Haleem & Sanjay Kumar & Sunil Luthra, 2018. "Flexible System Approach for Understanding Requisites of Product Innovation Management," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(1), pages 19-37, March.
    17. Devendra K. Yadav & Akhilesh Barve, 2016. "Modeling Post-disaster Challenges of Humanitarian Supply Chains: A TISM Approach," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 17(3), pages 321-340, September.
    18. Sushil, 2017. "Modified ISM/TISM Process with Simultaneous Transitivity Checks for Reducing Direct Pair Comparisons," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 18(4), pages 331-351, December.

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