IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v10y2020i3p2158244020947440.html
   My bibliography  Save this article

Optimal Standards to Measure the Quality of Higher Education Institutions in Oman: Stakeholders’ Perception

Author

Listed:
  • Amal Said Al-Amri
  • Priya Mathew
  • Yong Zulina Zubairi
  • Rohana Jani

Abstract

Higher education institutions (HEIs) are increasingly being held accountable for maintaining quality in their activities by governments, industry, students, and the community as a whole. Accreditation agencies formulate assessment criteria covering the entire range of HEI activities so that the quality of HEI activities can be measured. However, as the perceptions of stakeholders varies of what makes a good HEI, it is crucial to investigate their opinions about the standards set by these agencies. This study uses focus group discussions involving Omani HEI stakeholders, including students, HEI staff, and employers, to gain insights into their perceptions on the most significant standards set by Oman Academic Accreditation Authority (OAAA) in measuring the quality of HEIs. It was found that stakeholders’ views of the key standards that measure HEI quality varies. Students were in favor of the standards related to the quality of teaching and learning. Students also show a good level of awareness about employers’ priorities. Employers were more concerned about the research skills of graduates and their industry and community involvement. There was also some agreement between staff and employers on the importance of governance and management. This study provides HEIs, OAAA, and partner universities insights into stakeholder priorities and concerns.

Suggested Citation

  • Amal Said Al-Amri & Priya Mathew & Yong Zulina Zubairi & Rohana Jani, 2020. "Optimal Standards to Measure the Quality of Higher Education Institutions in Oman: Stakeholders’ Perception," SAGE Open, , vol. 10(3), pages 21582440209, July.
    • Handle: RePEc:sae:sagope:v:10:y:2020:i:3:p:2158244020947440
    DOI: 10.1177/2158244020947440
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/2158244020947440
    Download Restriction: no
    File URL: https://libkey.io/10.1177/2158244020947440?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Vijaya Sunder M., 2016. "Constructs of quality in higher education services," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(8), pages 1091-1111, November.
    2. Isidro F. Aguillo & Judit Bar-Ilan & Mark Levene & José Luis Ortega, 2010. "Comparing university rankings," Scientometrics, Springer;Akadémiai Kiadó, vol. 85(1), pages 243-256, October.
    3. Maarten Goos & Anna Salomons, 2017. "Measuring teaching quality in higher education: assessing selection bias in course evaluations," Research in Higher Education, Springer;Association for Institutional Research, vol. 58(4), pages 341-364, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Shivangi Dhawan, 2022. "Higher Education Quality and Student Satisfaction: Meta-Analysis, Subgroup Analysis and Meta-Regression," Metamorphosis: A Journal of Management Research, , vol. 21(1), pages 48-66, June.
    2. Sakir Cinkir & Sevgi Yildiz & Gul Kurum, 2022. "The Effect of Undergraduate Students’ Perceived Service Quality on Student Commitment," SAGE Open, , vol. 12(2), pages 21582440221, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. José M. Ramírez-Hurtado & Alfredo G. Hernández-Díaz & Ana D. López-Sánchez & Víctor E. Pérez-León, 2021. "Measuring Online Teaching Service Quality in Higher Education in the COVID-19 Environment," IJERPH, MDPI, vol. 18(5), pages 1-14, March.
    2. El Gibari, Samira & Gómez, Trinidad & Ruiz, Francisco, 2018. "Evaluating university performance using reference point based composite indicators," Journal of Informetrics, Elsevier, vol. 12(4), pages 1235-1250.
    3. Hyejin Park & Han Woo Park, 2018. "Two-side face of knowledge building using scientometric analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 52(6), pages 2815-2836, November.
    4. Mike Thelwall, 2017. "Judit Bar-Ilan: information scientist, computer scientist, scientometrician," Scientometrics, Springer;Akadémiai Kiadó, vol. 113(3), pages 1235-1244, December.
    5. Hui Xuan Tan & Ephrance Abu Ujum & Kwai Fatt Choong & Kuru Ratnavelu, 2015. "Impact analysis of domestic and international research collaborations: a Malaysian case study," Scientometrics, Springer;Akadémiai Kiadó, vol. 102(1), pages 885-904, January.
    6. Marlo M Vernon & E Andrew Balas & Shaher Momani, 2018. "Are university rankings useful to improve research? A systematic review," PLOS ONE, Public Library of Science, vol. 13(3), pages 1-15, March.
    7. Zaida Chinchilla-Rodríguez & Grisel Zacca-González & Benjamín Vargas-Quesada & Félix Moya-Anegón, 2016. "Benchmarking scientific performance by decomposing leadership of Cuban and Latin American institutions in Public Health," Scientometrics, Springer;Akadémiai Kiadó, vol. 106(3), pages 1239-1264, March.
    8. Ming Yuan Hsieh, 2020. "The Most Sustainable Niche Principles of Social Media Education in A Higher Education Contracting Era," Sustainability, MDPI, vol. 12(1), pages 1-18, January.
    9. Veljko Jeremic & Milica Bulajic & Milan Martic & Zoran Radojicic, 2011. "A fresh approach to evaluating the academic ranking of world universities," Scientometrics, Springer;Akadémiai Kiadó, vol. 87(3), pages 587-596, June.
    10. Massucci, Francesco Alessandro & Docampo, Domingo, 2019. "Measuring the academic reputation through citation networks via PageRank," Journal of Informetrics, Elsevier, vol. 13(1), pages 185-201.
    11. Feiheng Luo & Aixin Sun & Mojisola Erdt & Aravind Sesagiri Raamkumar & Yin-Leng Theng, 2018. "Exploring prestigious citations sourced from top universities in bibliometrics and altmetrics: a case study in the computer science discipline," Scientometrics, Springer;Akadémiai Kiadó, vol. 114(1), pages 1-17, January.
    12. Vojko Potocan & Zlatko Nedelko & Matjaz Mulej & Marina Dabic, 2021. "How University’s Activities Support the Development of Students’ Entrepreneurial Abilities: Case of Slovenia and Croatia," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(1), pages 22-40, March.
    13. Elio Atenógenes Villaseñor & Ricardo Arencibia-Jorge & Humberto Carrillo-Calvet, 2017. "Multiparametric characterization of scientometric performance profiles assisted by neural networks: a study of Mexican higher education institutions," Scientometrics, Springer;Akadémiai Kiadó, vol. 110(1), pages 77-104, January.
    14. Jaime A. Teixeira da Silva & Aceil Al-Khatib & Panagiotis Tsigaris, 2020. "Spam emails in academia: issues and costs," Scientometrics, Springer;Akadémiai Kiadó, vol. 122(2), pages 1171-1188, February.
    15. Nur Sayidah & Sri Utami Ady & Jajuk Supriyati & Sutarmin Sutarmin & Mustika Winedar & Alvy Mulyaningtyas & Aminullah Assagaf, 2019. "Quality and University Governance in Indonesia," International Journal of Higher Education, Sciedu Press, vol. 8(4), pages 1-10, August.
    16. Muhammad Sajid Qureshi & Ali Daud, 2021. "Fine-grained academic rankings: mapping affiliation of the influential researchers with the top ranked HEIs," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(10), pages 8331-8361, October.
    17. Prebensen, Nina K., 2017. "The mediating effect of real life encounters in co-writing tourism books," Tourism Management, Elsevier, vol. 62(C), pages 1-9.
    18. Andreas Giannakoulopoulos & Nikos Konstantinou & Dimitris Koutsompolis & Minas Pergantis & Iraklis Varlamis, 2019. "Academic Excellence, Website Quality, SEO Performance: Is there a Correlation?," Future Internet, MDPI, vol. 11(11), pages 1-25, November.
    19. Angel Meseguer-Martinez & Alejandro Ros-Galvez & Alfonso Rosa-Garcia & Jose Antonio Catalan-Alarcon, 2019. "Online video impact of world class universities," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(3), pages 519-532, September.
    20. Alan Peter Matthews, 2012. "South African universities in world rankings," Scientometrics, Springer;Akadémiai Kiadó, vol. 92(3), pages 675-695, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:10:y:2020:i:3:p:2158244020947440. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.