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Using the Job Demands–Resources Model to Evaluate Work-Related Outcomes Among Norwegian Health Care Workers

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  • Sabine Kaiser
  • Joshua Patras
  • Frode Adolfsen
  • Astrid M. Richardsen
  • Monica Martinussen

Abstract

The job demands-resources (JD-R) model was used to evaluate work-related outcomes among 489 health care professionals working in public health services for children and their families in Norway. In accordance with the JD-R model, the relationship of job demands and job resources with different outcomes (turnover intention, job satisfaction, and service quality) should be mediated through burnout and engagement. The results of the multilevel structural equation model analysis indicated good model fit: The χ 2 /degrees of freedom ratio was 1.54, the root mean square error of approximation was .033, and the Tucker Lewis index and comparative fit index were both .92. Job demands were positively associated with burnout; job resources were positively related to engagement and negatively related to burnout. Burnout was positively related to turnover intention and negatively related to job satisfaction and service quality. Engagement was inversely related to the outcome variables. Both job demands and job resources are important predictors of employee well-being and organizational outcomes.

Suggested Citation

  • Sabine Kaiser & Joshua Patras & Frode Adolfsen & Astrid M. Richardsen & Monica Martinussen, 2020. "Using the Job Demands–Resources Model to Evaluate Work-Related Outcomes Among Norwegian Health Care Workers," SAGE Open, , vol. 10(3), pages 21582440209, July.
    • Handle: RePEc:sae:sagope:v:10:y:2020:i:3:p:2158244020947436
    DOI: 10.1177/2158244020947436
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    References listed on IDEAS

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    1. Martinussen, M. & Richardsen, A.M. & Burke, R.J., 2007. "Job demands, job resources, and burnout among police officers," Journal of Criminal Justice, Elsevier, vol. 35(3), pages 239-249.
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    1. Mansour, Sari & Faisal Azeem, Malik, 2024. "How do increased job demands resulting from rationalization of costs exhaust flight attendants and push them to leave? An international study," Journal of Air Transport Management, Elsevier, vol. 115(C).
    2. Kinfong Leong & Pedro Fong & Chiufai Kuok & Lirong Meng, 2022. "Cross-Sectional Association and Influencing Factors of Job Satisfaction and Burnout Among Nurses in Macao," SAGE Open, , vol. 12(2), pages 21582440221, June.
    3. Yara Shoman & Valentin Rousson & Renzo Bianchi & Irina Guseva Canu, 2022. "Holistic Assessment of Factors Associated with Exhaustion, the Main Symptom of Burnout: A Meta-Analysis of Longitudinal Studies," IJERPH, MDPI, vol. 19(20), pages 1-21, October.
    4. Chee-Seng Tan & Hira Nasir & Kai-Shuen Pheh & Chin Wen Cong & Kok-Wai Tay & Jia-Qi Cheong, 2022. "The Mediating Role of Work Engagement in the Relationship between Executive Functioning Deficits and Employee Well-Being," IJERPH, MDPI, vol. 19(20), pages 1-11, October.
    5. Matilda Wollter Bergman & Cecilia Berlin & Maral Babapour Chafi & Ann-Christine Falck & Roland Örtengren, 2021. "Cognitive Ergonomics of Assembly Work from a Job Demands–Resources Perspective: Three Qualitative Case Studies," IJERPH, MDPI, vol. 18(23), pages 1-30, November.
    6. Renate Willems & Constance Drossaert & Peter ten Klooster & Harald Miedema & Ernst Bohlmeijer, 2021. "The Role of Self-Compassion in the Job Demands-Resources Model, an Explorative Study among Crisis Line Volunteers," IJERPH, MDPI, vol. 18(18), pages 1-17, September.
    7. Ivan Marzocchi & Valerio Ghezzi & Cristina Di Tecco & Matteo Ronchetti & Valeria Ciampa & Ilaria Olivo & Claudio Barbaranelli, 2023. "Demand–Resource Profiles and Job Satisfaction in the Healthcare Sector: A Person-Centered Examination Using Bayesian Informative Hypothesis Testing," IJERPH, MDPI, vol. 20(2), pages 1-21, January.

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