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The Role of Self-Compassion in the Job Demands-Resources Model, an Explorative Study among Crisis Line Volunteers

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  • Renate Willems

    (Research Center Innovations in Care, Rotterdam University of Applied Science, 3015 EK Rotterdam, The Netherlands
    Department of Psychology, Health and Technology, University of Twente, 7522 NB Enschede, The Netherlands)

  • Constance Drossaert

    (Department of Psychology, Health and Technology, University of Twente, 7522 NB Enschede, The Netherlands)

  • Peter ten Klooster

    (Department of Psychology, Health and Technology, University of Twente, 7522 NB Enschede, The Netherlands)

  • Harald Miedema

    (Research Center Innovations in Care, Rotterdam University of Applied Science, 3015 EK Rotterdam, The Netherlands)

  • Ernst Bohlmeijer

    (Department of Psychology, Health and Technology, University of Twente, 7522 NB Enschede, The Netherlands)

Abstract

The job demands-resources (JD-R) model has hardly been studied in volunteer organizations and there is a scarcity of studies evaluating self-compassion as a personal resource within the JD-R model. The present study addresses these gaps in current knowledge, first by examining the applicability of the JD-R model in a crisis line volunteer organization. Second, self-compassion is examined, both in terms of its moderating role on the exhaustion process as well as its role on the motivation process. Structural equation modelling was used for the analyses. The influence on the organizational outcome ‘compassion towards others’ was examined using a multiple regression analysis. The results showed that the JD-R model has an acceptable fit on this sample and supports the central assumption that exhaustion and motivation are two independent but related processes. This study provides evidence that self-compassion is a valuable addition to the JD-R model, as it has an indirect effect on both processes, and increases the explained variance in compassion towards others by 7% through the exhaustion process and by 3% through the motivational process. These findings point to the importance of focusing on self-compassion in training and supervision in volunteer organizations.

Suggested Citation

  • Renate Willems & Constance Drossaert & Peter ten Klooster & Harald Miedema & Ernst Bohlmeijer, 2021. "The Role of Self-Compassion in the Job Demands-Resources Model, an Explorative Study among Crisis Line Volunteers," IJERPH, MDPI, vol. 18(18), pages 1-17, September.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:18:p:9651-:d:634747
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    References listed on IDEAS

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    1. Margherita Zito & Federica Emanuel & Monica Molino & Claudio Giovanni Cortese & Chiara Ghislieri & Lara Colombo, 2018. "Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction," PLOS ONE, Public Library of Science, vol. 13(2), pages 1-16, February.
    2. Renate Willems & Constance Drossaert & Patricia Vuijk & Ernst Bohlmeijer, 2020. "Impact of Crisis Line Volunteering on Mental Wellbeing and the Associated Factors: A Systematic Review," IJERPH, MDPI, vol. 17(5), pages 1-22, March.
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