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How does workplace harassment influence the employees’ response in a deluxe hotel?

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  • Hyo Sun Jung
  • Hye Hyun Yoon

Abstract

Recently, workplace harassment in the form of superiors abusing their power over subordinates has emerged as a social problem. In the deluxe hotel work environment, dealing with this issue starts by asking whether harassment by a superior has taken place – and if so, how it has influenced subordinates’ responses. The purpose of this study was to measure the perception of workplace harassment among employees and to explain the relationships between workplace harassment and employee engagement, satisfaction, burnout, and turnover intent in deluxe hotels in South Korea. The results showed that verbal aggression had a significant negative effect on employee engagement, while isolation, disrespectful behavior, and physical aggression exacerbated employee burnout. In addition, employee engagement significantly enhanced job satisfaction, while burnout increased employees’ turnover intent. Limitations and future research directions are also discussed.

Suggested Citation

  • Hyo Sun Jung & Hye Hyun Yoon, 2019. "How does workplace harassment influence the employees’ response in a deluxe hotel?," The Service Industries Journal, Taylor & Francis Journals, vol. 39(11-12), pages 877-900, September.
    • Handle: RePEc:taf:servic:v:39:y:2019:i:11-12:p:877-900
    DOI: 10.1080/02642069.2018.1493103
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    Cited by:

    1. Zohra Saleem & Zhou Shenbei & Ayaz Muhammad Hanif, 2020. "Workplace Violence and Employee Engagement: The Mediating Role of Work Environment and Organizational Culture," SAGE Open, , vol. 10(2), pages 21582440209, June.
    2. Hur, Won-Moo & Shin, Yuhyung & Shin, Gyeongpyo, 2022. "Daily relationships between customer incivility, organizational control, self-efficacy, and service performance," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
    3. Consuelo Reguera & Antonio L. García-Izquierdo, 2021. "Women as Victims of Court Rulings: Consequences of Workplace Harassment in the Hospitality Industry in Spain (2000–2016)," Sustainability, MDPI, vol. 13(14), pages 1-20, July.

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