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Dynamics of Emotional Intelligence and Empowerment: The Perspectives of Middle Managers

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  • Sonia A. Udod
  • Karon Hammond-Collins
  • Megan Jenkins

Abstract

This study examines employee perspectives of leader behavior to better understand how these perspectives influence and shape employee work experiences. Creating empowering work environments in today’s workplace is an ongoing challenge for leaders and managers. Research has shown that leaders who work to build interpersonal relationships with workplace subordinates are using emotional intelligence (EI) to lead individuals to work more effectively, and thereby increase overall job satisfaction. We employed a qualitative descriptive design using in-depth interviews to elicit and explore managers’ perceptions of their leader’s behaviors and their own sense of empowerment in the workplace. We present the findings within two major categories: perception of leader’s behavior and feelings of empowerment. This study adds to the body of evidence that demonstrates how the use of leadership skills that focus on the EI construct is necessary to build relationships and empower employees, thus creating conditions for creativity in the workplace.

Suggested Citation

  • Sonia A. Udod & Karon Hammond-Collins & Megan Jenkins, 2020. "Dynamics of Emotional Intelligence and Empowerment: The Perspectives of Middle Managers," SAGE Open, , vol. 10(2), pages 21582440209, May.
    • Handle: RePEc:sae:sagope:v:10:y:2020:i:2:p:2158244020919508
    DOI: 10.1177/2158244020919508
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    References listed on IDEAS

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    2. S. Jaseem Ahmad & Nicholas O'Regan & Abby Ghobadian, 2005. "Leadership, decision making and internal stakeholder engagement," International Journal of Management and Decision Making, Inderscience Enterprises Ltd, vol. 6(3/4), pages 345-358.
    3. Md. Hassan Jafri & Chimi Dem & Sonam Choden, 2016. "Emotional Intelligence and Employee Creativity: Moderating Role of Proactive Personality and Organizational Climate," Business Perspectives and Research, , vol. 4(1), pages 54-66, January.
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