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What Makes Teams Take? Employee Reactions to Work Reforms

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  • Larry W. Hunter
  • John Paul MacDuffie
  • Lorna Doucet

Abstract

This paper examines employee reactions to the introduction of work teams, reduced job classifications, and skill-based pay as established through the Modern Operating Agreement (MOA) between Chrysler Corporation and the United Auto Workers. Survey data suggest that workers responded favorably to the MOA across six diverse manufacturing plants, despite variation in founding conditions. The authors draw on field research to assess differences in effects across individual plants. Individual attitudes were more negative in plants facing the threat of sell-off, although individuals in those plants also reported engaging in more of the team-based behaviors required by the MOA. Individual responses to the MOA also varied by demographic characteristics, and by perceptions of the MOA's impact on various individual, group, and organization-level outcomes.

Suggested Citation

  • Larry W. Hunter & John Paul MacDuffie & Lorna Doucet, 2002. "What Makes Teams Take? Employee Reactions to Work Reforms," ILR Review, Cornell University, ILR School, vol. 55(3), pages 448-472, April.
    • Handle: RePEc:sae:ilrrev:v:55:y:2002:i:3:p:448-472
    DOI: 10.1177/001979390205500304
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    References listed on IDEAS

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    1. Joseph G. Altonji & James R. Spletzer, 1991. "Worker Characteristics, Job Characteristics, and the Receipt of On-the-Job Training," ILR Review, Cornell University, ILR School, vol. 45(1), pages 58-79, October.
    2. Suzanne Konzelmann Smith, 1996. "Cooperative Corporate-Level Strategies and Divergent Labor Relations Outcomes: An Institutional Analysis," Journal of Economic Issues, Taylor & Francis Journals, vol. 30(3), pages 797-827, September.
    3. Ichniowski, Casey & Shaw, Kathryn & Prennushi, Giovanna, 1997. "The Effects of Human Resource Management Practices on Productivity: A Study of Steel Finishing Lines," American Economic Review, American Economic Association, vol. 87(3), pages 291-313, June.
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    Cited by:

    1. Wei Chi & Richard B. Freeman & Morris M. Kleiner, 2011. "Adoption and Termination of Employee Involvement Programs," LABOUR, CEIS, vol. 25(1), pages 45-62, March.
    2. N/A, 2013. "Introduction to the Special Issue on Job Quality: What Does it Mean and How Might We Think about It?," ILR Review, Cornell University, ILR School, vol. 66(4), pages 739-752, July.

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