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Development and Psychometric Properties of the Organizational Trust Inventory

Author

Listed:
  • Ronald C. Nyhan

    (Florida Atlantic University)

  • Herbert A. Marlowe JR

    (Analytica, Inc)

Abstract

This article reports on the development of a 12-item scale to measure an individual's level of trust in his or her supervisor and in his or her work organization as a whole. The scale was tested in seven different organizations, with a total sample size of 779 individuals. Reliability, validity, and factor analytic data are presented to demonstrate that the instrument is psychometrically adequate and stable. The scale is usable in both academic research and applied settings .

Suggested Citation

  • Ronald C. Nyhan & Herbert A. Marlowe JR, 1997. "Development and Psychometric Properties of the Organizational Trust Inventory," Evaluation Review, , vol. 21(5), pages 614-635, October.
    • Handle: RePEc:sae:evarev:v:21:y:1997:i:5:p:614-635
    DOI: 10.1177/0193841X9702100505
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    References listed on IDEAS

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    1. Pascale, Richard Tanner & Athos, Anthony G., 1981. "The art of Japanese management," Business Horizons, Elsevier, vol. 24(6), pages 83-85.
    2. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    3. Fulk, Janet & Brief, Arthur P. & Barr, Steve H., 1985. "Trust-in-supervisor and perceived fairness and accuracy of performance evaluations," Journal of Business Research, Elsevier, vol. 13(4), pages 301-313, August.
    4. Ouchi, William, 1981. "Theory Z: How American business can meet the Japanese challenge," Business Horizons, Elsevier, vol. 24(6), pages 82-83.
    5. Arthur G. Jago, 1982. "Leadership: Perspectives in Theory and Research," Management Science, INFORMS, vol. 28(3), pages 315-336, March.
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    Cited by:

    1. Billy Whisnant & Odai Khasawneh, 2014. "How vertical exchanges in it organizations encourage the sharing of knowledge and the mediating influence of trust and reciprocity," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 4(1.1), pages 1-8, February.
    2. Du, Juana & Williams, Christopher, 2017. "Innovative Projects Between MNE Subsidiaries and Local Partners in China: Exploring Locations and Inter-organizational Trust," Journal of International Management, Elsevier, vol. 23(1), pages 16-31.
    3. Michael A. Mulvaney, 2019. "Examining the Role of Employee Participation, Supervisor Trust, and Appraisal Reactions for a Pay-for-Performance Appraisal System," Public Organization Review, Springer, vol. 19(2), pages 201-225, June.
    4. Musab Isik & Kursad Timuroglu & Yussuf Aliyev, 2015. "The Relationship between Teamwork and Organizational Trust:Relations Between Cognitive, Affective and Action Loyalty," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 4(1), pages 113-132, January.
    5. Naimatullah Shah, 2014. "The Role of Employees’ Trust in Management and Supervisors on Developing Attitudes and Behaviours for Organisational Change," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 4(8), pages 333-342.
    6. Chitra Khari & Shuchi Sinha, 2018. "Organizational Spirituality and Knowledge Sharing: A Model of Multiple Mediation," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(4), pages 337-348, December.

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