IDEAS home Printed from https://ideas.repec.org/a/sae/busper/v8y2020i2p244-256.html
   My bibliography  Save this article

Role of Sub-constructs of Psychological Capital and Transformational Leadership in Engaging Employees in Service Sector

Author

Listed:
  • Swati Agrawal

Abstract

The purpose of this study is to examine the relationship between transformational leadership (TL) and employee engagement through the mediating role of the sub constructs of psychological capital. The article has used a single cross-sectional descriptive design. The sample consisted of 450 full-time employees working in the service sector in India. The data were mainly analyzed through structural and measurement model. The result of the study revealed that TL has an influence on employee engagement. The relationship between TL and employee engagement is mediated by sub-construct hope of psychological capital. Implication of this study is of high importance for organizations continuously working to increase the level of employee engagement to further enhance competitiveness. Prior research has examined the antecedents of employee work engagement, but little is known about the role of TL and a positive psychological state, in shaping employee work engagement. Imparting TL training and style can help to generate psychological capital which will positively drive employee engagement. Organizations with transformational leaders will be able to make employees feel valued and happy by igniting feeling of hope. The engaged workforce will result in the positive social outcome. This study is original as earlier studies have not explored the important role of hope and also optimism as dimensions of psychological capital. The article supports the critical role of leadership and psychological capital in creating highly engaged employees which have not been studied in an Indian context with specific focus to the service sector.

Suggested Citation

  • Swati Agrawal, 2020. "Role of Sub-constructs of Psychological Capital and Transformational Leadership in Engaging Employees in Service Sector," Business Perspectives and Research, , vol. 8(2), pages 244-256, July.
    • Handle: RePEc:sae:busper:v:8:y:2020:i:2:p:244-256
    DOI: 10.1177/2278533719887455
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/2278533719887455
    Download Restriction: no
    File URL: https://libkey.io/10.1177/2278533719887455?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Anitha J., 2014. "Determinants of employee engagement and their impact on employee performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 63(3), pages 308-323, April.
    2. Eliane Bacha & Sandra Walker, 2013. "The Relationship Between Transformational Leadership and Followers’ Perceptions of Fairness," Journal of Business Ethics, Springer, vol. 116(3), pages 667-680, September.
    3. Luthans, Fred & Luthans, Kyle W. & Luthans, Brett C., 2004. "Positive psychological capital: beyond human and social capital," Business Horizons, Elsevier, vol. 47(1), pages 45-50.
    4. Ozgur Demirtas & A. Akdogan, 2015. "The Effect of Ethical Leadership Behavior on Ethical Climate, Turnover Intention, and Affective Commitment," Journal of Business Ethics, Springer, vol. 130(1), pages 59-67, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rama Krishna Gupta Potnuru & Rohini Sharma & Chandan Kumar Sahoo, 2023. "Employee Voice, Employee Involvement, and Organizational Change Readiness: Mediating Role of Commitment-to-Change and Moderating Role of Transformational Leadership," Business Perspectives and Research, , vol. 11(3), pages 355-371, September.
    2. Elavarasi G. N. Anitha & L. Suganthi & J. Irudhaya Rajesh & G. N. Sumathi, 2024. "Emotional Contagion—As a Moderator in Personality and Organizational Citizenship Behavior Relationship," Business Perspectives and Research, , vol. 12(2), pages 277-295, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Maciej Jagódka & Małgorzata Snarska, 2021. "The State of Human Capital and Innovativeness of Polish Voivodships in 2004–2018," Sustainability, MDPI, vol. 13(22), pages 1-20, November.
    2. Mohd Hizam Hanafiah, & Sheikh Usman Yousaf, & Bushra Usman,, 2017. "The influence of psychological capital on the growth intentions of entrepreneurs: A study on Malaysian SME entrepreneurs," Business and Economic Horizons (BEH), Prague Development Center, vol. 13(5), pages 556-569, December.
    3. Do Minh Cuong & Nguyen Minh, 2017. "Changing Leadership Style in the Vietnamese Commercial Banks Before and After Vietnam Joins the WTO," Asian Social Science, Canadian Center of Science and Education, vol. 13(2), pages 1-1, February.
    4. Mahto, Raj V. & Llanos-Contreras, Orlando & Hebles, Melany, 2022. "Post-disaster recovery for family firms: The role of owner motivations, firm resources, and dynamic capabilities," Journal of Business Research, Elsevier, vol. 145(C), pages 117-129.
    5. Cheng-Yi Luo & Chin-Hsun (Ken) Tsai & Ming-Hsiang Chen & Jun-Li Gao, 2021. "The Effects of Psychological Capital and Internal Social Capital on Frontline Hotel Employees’ Adaptive Performance," Sustainability, MDPI, vol. 13(10), pages 1-19, May.
    6. Salar Hussain & Arjumand Bano Soomro & Arifa Bhutto & Sobia Shah & Shazia Shahab Shaikh, 2019. "Impacting Factors on the Employees’ Performance during Acquisitions: A Study on KASB Bank into Bank Islami Pakistan Ltd," International Business Research, Canadian Center of Science and Education, vol. 12(4), pages 123-129, April.
    7. Dr. Khan Sarfaraz Ali & Professor Dr. Mezbah-Ul-Islam & Tamanna Nowrin Azam & Lt. Cdr. (Retd.) Wares-Ul-Matin, 2021. "Influence of Job Engagement on Transformational Leadership Style and Organizational Performance," iRASD Journal of Management, International Research Alliance for Sustainable Development (iRASD), vol. 3(1), pages 14-21, june.
    8. Behl, Abhishek & Jayawardena, Nirma & Ishizaka, Alessio & Gupta, Manish & Shankar, Amit, 2022. "Gamification and gigification: A multidimensional theoretical approach," Journal of Business Research, Elsevier, vol. 139(C), pages 1378-1393.
    9. Delia Vîrgă & Elena-Loreni Baciu & Theofild-Andrei Lazăr & Daria Lupșa, 2020. "Psychological Capital Protects Social Workers from Burnout and Secondary Traumatic Stress," Sustainability, MDPI, vol. 12(6), pages 1-16, March.
    10. Robert Cialdini & Yexin Jessica Li & Adriana Samper & Ned Wellman, 2021. "How Bad Apples Promote Bad Barrels: Unethical Leader Behavior and the Selective Attrition Effect," Journal of Business Ethics, Springer, vol. 168(4), pages 861-880, February.
    11. Anna Bagieñska, 2014. "Human capital financial results of an enterprise – research on the best employers in poland," "e-Finanse", University of Information Technology and Management, Institute of Financial Research and Analysis, vol. 10(3), pages 40-51, December.
    12. Yogesh Upadhyay & Dharmendra Kumar, 2020. "Leader–Member Exchange, Psychological Capital and Employees’ Creativity," Vision, , vol. 24(4), pages 406-418, December.
    13. Muhammad Usman & Ahmed Abdul Hameed & Shahid Manzoor, 2018. "Exploring the links between Ethical Leadership and Organizational Unlearning: A Case Study of a European Multinational Company," Business & Economic Review, Institute of Management Sciences, Peshawar, Pakistan, vol. 10(2), pages 28-54, June.
    14. Andrew Denovan & Ann Macaskill, 2017. "Stress and Subjective Well-Being Among First Year UK Undergraduate Students," Journal of Happiness Studies, Springer, vol. 18(2), pages 505-525, April.
    15. Martin Mabunda Baluku & Julius Fred Kikooma & Edward Bantu & Kathleen Otto, 2018. "Psychological capital and entrepreneurial outcomes: the moderating role of social competences of owners of micro-enterprises in East Africa," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 8(1), pages 1-23, December.
    16. Cixian Lv & Peijin Yang & Jingjing Xu & Jia Sun & Yuelong Ming & Xiaotong Zhi & Xinghua Wang, 2023. "Association between Urban Educational Policies and Migrant Children’s Social Integration in China: Mediated by Psychological Capital," IJERPH, MDPI, vol. 20(4), pages 1-18, February.
    17. Agata Gurzawska & Markus Mäkinen & Philip Brey, 2017. "Implementation of Responsible Research and Innovation (RRI) Practices in Industry: Providing the Right Incentives," Sustainability, MDPI, vol. 9(10), pages 1-26, September.
    18. Julia Moser, 2020. "Teilzeit - ein Karrierekiller?: Eine empirische Analyse," SOEPpapers on Multidisciplinary Panel Data Research 1090, DIW Berlin, The German Socio-Economic Panel (SOEP).
    19. Baloyi, Raesetse & Wale, Edilegnaw & Chipfupa, Unity, 2022. "Rural youth interest in economic activities along the agricultural value chain: empirical evidence from KwaZulu-Natal (South Africa) and implications," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 26(1), August.
    20. Maria Luisa Giancaspro & Antonino Callea & Amelia Manuti, 2022. "“I Like It like That”: A Study on the Relationship between Psychological Capital, Work Engagement and Extra-Role Behavior," Sustainability, MDPI, vol. 14(4), pages 1-17, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:busper:v:8:y:2020:i:2:p:244-256. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.