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The Effects of Psychological Capital and Internal Social Capital on Frontline Hotel Employees’ Adaptive Performance

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  • Cheng-Yi Luo

    (Department of Tourism and Hospitality Management, College of Humanities and Social Sciences, Yencheng Institute of Technology, Yencheng 224000, China)

  • Chin-Hsun (Ken) Tsai

    (Department of Apparel, Events, and Hospitality Management, College of Human Sciences, Iowa State University, Ames, IA 50011-1078, USA)

  • Ming-Hsiang Chen

    (Tourism and Social Administration College, Nanjing Xiaozhuang University, Nanjing 211171, China
    School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, WA 99164-4742, USA)

  • Jun-Li Gao

    (College of Foreign Languages, Yancheng Institute of Technology, Yancheng 224000, China)

Abstract

This study examines the relationship between psychological capital, social capital, and adaptive performance in China’s lodging industry. Recent research has revealed that the production attributes of internal social capital can explain adaptive performance, and that psychological capital affects the relationship attributes of social capital. This raises the question of whether social capital might mediate between psychological capital and adaptive performance. Therefore, this study examined data from a sample of 304 hotel employees in China, using internal social capital as a mediating variable. The results confirmed that psychological capital has a significant positive impact on adaptive performance. Social capital also plays a mediating role partially between psychological capital and adaptive performance. The findings of this study contribute to the theoretical framework of psychological capital and adaptive performance and provide a new approach to human resource management in the lodging industry and other dynamically competitive service industries.

Suggested Citation

  • Cheng-Yi Luo & Chin-Hsun (Ken) Tsai & Ming-Hsiang Chen & Jun-Li Gao, 2021. "The Effects of Psychological Capital and Internal Social Capital on Frontline Hotel Employees’ Adaptive Performance," Sustainability, MDPI, vol. 13(10), pages 1-19, May.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:10:p:5430-:d:553408
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    References listed on IDEAS

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    Cited by:

    1. Ni, Dan & Jiwen Song, Lynda & Zheng, Xiaoming & Zhu, Jinlong & Zhang, Mengyi & Xu, Lingxiao, 2022. "Extending a helping hand: How receiving gratitude makes a difference in employee performance during a crisis," Journal of Business Research, Elsevier, vol. 149(C), pages 967-982.
    2. Rudy M. Ramdhan & Daniel Kisahwan & Alex Winarno & Deni Hermana, 2022. "Internal Corporate Social Responsibility as a Microfoundation of Employee Well-Being and Job Performance," Sustainability, MDPI, vol. 14(15), pages 1-15, July.
    3. Halyna Mishchuk & Jana Štofková & Vita Krol & Olena Joshi & László Vasa, 2022. "Social Capital Factors Fostering the Sustainable Competitiveness of Enterprises," Sustainability, MDPI, vol. 14(19), pages 1-19, September.

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